Customer Administrative Support Specialist

Equity Resources, Inc; Newark (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading mortgage bank based in Newark, Ohio is seeking an Entry-Level Customer Administrative Support Specialist. This role focuses on assisting customers with mortgage loan processing, fostering an environment of exceptional service, and requires strong attention to detail. Ideal for recent graduates looking to start a career in the mortgage industry with opportunities for growth.

Benefits

Medical, dental, and vision insurance

401(k) plan

Company-paid life insurance

Qualifications

• Detail-oriented with strong organizational skills.
• Knowledge of office procedures preferred.
• Entry-level position, prior experience not required.

Responsibilities

• Assist customers through efficient mortgage loan processing.
• Respond to email correspondence and initiate verification requests.
• Maintain accurate notes and documentation for each loan file.

Skills

Attention to detail

Organizational skills

Office procedures

Microsoft Office Applications

Education

HS diploma or equivalent

Job description

Customer Administrative Support Specialist

Join to apply for the Customer Administrative Support Specialist role at Equity Resources, Inc

Customer Administrative Support Specialist

3 days ago Be among the first 25 applicants

Join to apply for the Customer Administrative Support Specialist role at Equity Resources, Inc

Get AI-powered advice on this job and more exclusive features.

Description

? Take a look at Equity Resources!

at our Corporate Office on the historic square in downtown, Newark OH.

Primary Function

The primary objective of the Customer Admin Support Specialist is to assist customers through efficient administrative processing of mortgage loan(s) throughout the mortgage loan process.

Description

We have a great, ENTRY-LEVEL opportunity for a bright, ambitious newcomer to learn about and grow within the mortgage industry! Are you detail-oriented and customer focused? Have you been looking for a great company that's family owned, who recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources!

This will be an in-office position at our Corporate Office on the historic square in downtown, Newark OH.

Primary Function

The primary objective of the Customer Admin Support Specialist is to assist customers through efficient administrative processing of mortgage loan(s) throughout the mortgage loan process.

The Customer Admin Support Specialist must be able to instill confidence in and build trust with the Production Specialists (processors) and Mortgage Specialists (loan officers). Furthermore, the Customer Admin Support Specialist must interact with other employees to foster an atmosphere of exceptional customer service and a work environment that is edifying and supportive, creating Raving Fans both internally and externally.

DUTIES

The Following Duties Are Shared Between Our CAS Specialists

• Respond promptly and professionally to email correspondence from the Loan Officer.
• Initiate and follow up on all verification requests necessary to complete a loan package. (i.e. verification of mortgage, verification of deposit, verification of employment, etc.)
• Order required documentation such as appraisals, title searches, and payoffs.
• Follow up and update the status of all ordered items to ensure timely completion.
• Communicate with the Loan Processor regarding the status of required loan items.
• Submit complete loan packages to the underwriter and address conditions from conditional approvals.
• Ensure loan packages are complete and notify the Loan Processor to advance the file.
• Adhere to established deadlines and performance standards.
• Maintain accurate and up-to-date notes in each loan file.
• Provide front desk support as scheduled and/or needed, including answering multi-line phone systems and greeting visitors.
• Upload received documentation into the Loan Operating System (LOS).
• Communicate clearly and effectively to internal and external partners.
• Any other miscellaneous duties as required to process mortgage files and provide excellent customer service, as assigned.
  
  

Requirements

• HS diploma or equivalent.
• Requires skills in office procedures and Microsoft Office Applications or equivalent software.
• Strong attention to detail and organizational skills.
• Previous office experience is preferred, but not required.
• Regular schedule is 8:30 AM – 5:00 PM with a 30-minute lunch; an alternate schedule of 8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM is available for those who prefer a 1-hour lunch.
  
  

About Us

Equity Resources, Inc. is a privately owned and operated mortgage bank headquartered in Newark, Ohio. We are licensed in 21 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 32nd year in business and are continuing to grow! Come join our team!

Equity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more!

Equity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

Referrals increase your chances of interviewing at Equity Resources, Inc by 2x

Get notified about new Administrative Support Specialist jobs in Newark, OH.

Reynoldsburg, OH $19.75-$22.00 2 weeks ago

Mount Vernon, OH $35,000.00-$50,000.00 10 months ago

Administrative Assistant for Reliability / Storeroom Departments

Administrative Assistant for Reliability / Storeroom Departments

Administrative Assistant-Quality Improvement

Part-Time Executive & Personal Assistant (Bilingual, English/Spanish)

Receptionist - Evenings | Every Other Weekend

Proposal Administrator - On Site Position

Administrative Assistant Warehouse 1st Shift

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.