Customer Administrative Specialist

LexisNexis Risk Solutions FL Inc. Company; Arizona; Hybrid; USD 43,000 - 71,000; Full time

Benefits offered by this job

Health Benefits

Retirement Benefits

Wellbeing Program

Disability/Life/Insurance

Family Benefits

Health Savings Accounts

Paid Time Off & Volunteer Days

Job summary

LexisNexis Risk Solutions FL Inc. Company is seeking a Customer Administrative Specialist to support Civilian Markets at state and local levels.

You will help with sales activity, maintain customer records, assist with orders and documentation, and engage prospective and existing customers through outbound contacts. You will use product knowledge and internal systems to build a portfolio of buying customers while supporting efficient sales execution.

Qualifications

• Basic selling and account management knowledge.
• Ability to understand business drivers and apply to daily work.
• Experience presenting information clearly to clients.

Responsibilities

• Make outbound sales contacts, including cold calls.
• Process orders and maintain customer records accurately.
• Qualify prospects and record prospecting activity in Salesforce.
• Represent assigned product lines within territory or accounts.
• Inform customers of new products, pricing, and updates.
• Maintain communication with Sales Director and Team Lead.

Skills

Salesforce

Outbound sales

Account management

Communication

Education

High School Diploma

Tools

Salesforce

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at the link below. https://risk.lexisnexis.com/government

About our Team

Our strategic civilian sales team supports state and local government customers by helping retain existing revenue, generate new business within current accounts, and pursue new customer acquisition. The team works in a collaborative sales environment focused on responsive customer engagement, accurate account management, and effective support for products and services that help government agencies achieve their missions.

About the Role

The Customer Administrative Specialist plays a key supporting role for Civilian Markets at the state and local levels. This role is responsible for supporting sales activity, maintaining accurate customer and prospect records, assisting with order and documentation processes, and helping the sales organization engage prospective and existing customers effectively. You will make outbound sales contacts, pursue leads, support customer ordering activity, and maintain communication with sales leadership. The Customer Administrative Specialist uses product knowledge, internal systems, and strong organization skills to help develop a portfolio of buying customers while supporting efficient sales execution.

Responsibilities

• Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers.
• Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time.
• Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce.
• Representing an assigned product line that may overlap with other sales teams' territories, as applicable.
• Working within territory, account, product, service, or sales processes of limited complexity.
• Informing customers of new product and service introductions, pricing, and relevant updates.
• Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution.
• Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans.
• Performing all other duties as assigned.

Requirements: Experience & Education

High School Diploma

• Basic functional knowledge and skills in selling and account management, with the ability to deepen knowledge of products and solutions.
• Ability to understand key business drivers and apply that knowledge to daily work.

Technical & Professional Skills

• Proficiency using Salesforce and other internal operational systems.
• Ability to present information in an appropriate style and explain technical information clearly.
• Ability to persuade clients and others in standard situations.

Core Capabilities

• Ability to multitask and respond effectively to changing priorities and situations.
• Self-motivation and the ability to work independently.
• Professional demeanor and strong work ethic.

Working for you

These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

U.S. National Base Pay Range

$42,600 - $70,800

Total Target Cash Range

$65,600 - $109,000

Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.