Customer Activation Representative - REMOTE from any US based location

CNO Financial Group, Inc.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join CNO Financial Group as a Customer Activation Representative, where you'll engage with customers to ensure their insurance needs are met. In this role, you'll facilitate payment processes and enhance customer satisfaction through proactive communication and service. With opportunities for professional growth and a comprehensive benefits package, this position is perfect for those looking to make a meaningful impact in the financial services industry.

Benefits

medical insurance

dental insurance

vision insurance

401(k) retirement plan with company match

short-term & long-term disability insurance

Paid time-off and corporate holidays

paid parental leave

company paid life insurance

Qualifications

• 1-2 years of customer service-oriented work experience.
• Excellent verbal and written communication abilities.
• Knowledge of insurance administration procedures preferred.

Responsibilities

• Contact customers to resolve application requirements and collect payments.
• Document actions and reschedule calls as needed.
• Support quality assurance team on call auditing.

Skills

Customer Service

Communication

Critical Thinking

Interpersonal Skills

Education

High School Diploma or GED

Job description

Salary Range : $16.86 - $25.3 Hourly

Job Details

The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills, and location. This position is bonus eligible.

The Customer Activation Representative is responsible for contacting customers to resolve pending requirements on applications, collecting initial and follow-up premium payments in a manner that promotes integrity and customer satisfaction, while being timely, cost-effective and compliant with state regulations and company policies Additionally, the Customer Activation Representative will support the Colonial Penn Concierge Services by fulfilling application correction requests from our sales partners via our mailbox and submission form.

As a Customer Activation Rep., your responsibilities will include:

• Communicate with customers to follow-up and collect pending requirements, initial & follow up premium payments, which may frequently require re-educating the consumer on the benefits of the policy.

• Document all actions taken in relevant systems and reschedule calls to meet customer needs as required.

• Make recommendations for process improvement.

• Consults with other areas of the company as the work demands (NB/UW, Customer Service)

• Work with team leadership to take part in special projects and pilot programs

• Analyze vendor data, provide feedback based on analysis and make outreach to customers

• Support quality assurance team on call auditing as needed

The Customer Activation Rep. position is well-suited for you:

• Strong ability to interact professionally with customers, ensuring a positive experience.

• Solid knowledge of insurance administration procedures and products.

• Excellent critical thinking skills to navigate challenges and provide solutions.

• Basic skills in prioritizing tasks effectively in a fast-paced environment.

• Ability to multitask and thrive under pressure.

• Exceptional verbal and written communication abilities.

• Strong interpersonal skills and organizational abilities to foster teamwork and efficiency.

• Courteous phone etiquette to provide top-notch customer service.

What you’ll need:

• High School Diploma or GED

• 1-2 years of customer service-oriented work environment.

• Insurance, financial services and/or call center experience preferred.

What will set you apart:

• Associate’s degree or 4 years related experience in the field of Business

• Life & Health Insurance License

• 3+ years’ experience in customer service-oriented work; insurance, financial services and/or call center experience.

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• medical insurance

• dental insurance

• vision insurance

• 401(k) retirement plan with company match

• short-term & long-term disability insurance

• Paid time-off and corporate holidays,

• paid parental leave.

• company paid life insurance.

Click on this link for additional information.

CNO embraces flexibility and encourages you to work where you’re most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office. Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours. All associates may be asked to travel varying corporate offices periodically. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families, and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Philadelphia, Orlando and Milwaukee.

At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences. If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Compensation

Pay Range: $16.86 - $25.30 Hourly

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ReqID : JR169278

Job Type : Full time