Customer Activation Manager | Scaled

Triwill Group; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Health and wellness stipend

Weekly coffee stipend

Job summary

Ramp is seeking a scaled Customer Success professional to drive onboarding, activation, and growth for self-service customers. As an early member, you will help build Ramp's CS org and define the scaled implementation motion to boost activation and retention.

You’ll own onboarding for SMBs, coordinate with Product for feedback, and explore automation to scale the process while maintaining high satisfaction in a fast-paced startup.

Qualifications

• Minimum 3 years in sales, customer success, or product operations in a B2B org.
• Excellent verbal and written communication.
• Strong project and time management skills.
• Desire for ownership and growth in the role over time.
• Proven track record meeting weekly or monthly KPIs.
• Experience owning a high-volume book of 100+ customers.

Responsibilities

• Become an expert in Ramp’s integration and configuration options and onboard customers at scale.
• Directly own micro-SMB and SMB accounts 1:1 to onboard in 60 days and under 2 calls.
• Balance priorities across implementation, follow-up, and proactive outreach.
• Partner with Product to feed back customer pain points and prioritize fixes.
• Identify automation opportunities to scale onboarding for more clients.
• Help maintain an industry-leading customer satisfaction rate.
• Grow, develop, and learn in a fast-paced startup environment.

Skills

Communication

Project Mgmt

Time Mgmt

Ownership

KPIs

Account mgmt

Tools

Netsuite

QuickBooks

Xero

Sage

Job description

ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you've built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

ABOUT THE ROLE

Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

WHAT YOU'LL DO

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
• Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
• Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
• Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
• Help us maintain an industry leading satisfaction rate with our customers
• Have the ability to grow, develop and learn in a fast-paced, start-up environment

WHAT YOU'LL NEED

• Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
• Exceptional project management and time management skills
• Excellent verbal and written communication skills
• Desire for ownership and growth in the role over time
• Proven track record meeting weekly or monthly KPIs
• Experience with owning a high volume book of business of 100+ customers at at time
• Ability to anticipate customers’ needs and position product solutions accordingly

NICE TO HAVES

• Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
• Experience with financial services sales
• Experience at a high-growth startup

BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

UNITED STATES

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

CANADA

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

UNITED KINGDOM

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.