Customer Activation Manager | Mid-Market New York, Miami, Remote (US or Canada)

Ramp; New York (NY); Remote; USD 115,000 - 176,000; Full time

Job summary

Join a forward-thinking company as a Customer Activation Manager, where you'll play a crucial role in delivering value to clients and driving revenue. You'll lead the onboarding process, ensuring customers fully understand Ramp's innovative financial operations platform. This role offers the opportunity to collaborate closely with product teams, utilize your project management skills, and adapt to a fast-paced environment. If you're passionate about customer success and eager to make a significant impact, this is the perfect opportunity for you.

Benefits

100% medical, dental & vision insurance

401k with employer match

Flexible PTO

Fertility HRA

WFH stipend

Wellness stipend

Parental Leave

Relocation support

Pet insurance

Qualifications

• 5+ years in sales or customer success in a B2B organization.
• Exceptional project management and communication skills.

Responsibilities

• Lead onboarding of new Ramp customers and educate them on functionality.
• Drive revenue by ensuring timely implementation of Ramp products.

Skills

Sales Experience

Customer Success

Project Management

Communication Skills

Problem Solving

Adaptability

Education

Bachelor’s Degree

Tools

Accounting Software (Netsuite, QuickBooks, Xero, Sage)

Job description

About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $55 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role

Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly-closed customers. As a member of the team, you will have the opportunity to help build and refine Ramp’s Customer Activation organization and define the customer strategy that fuels our growth.

What You’ll Do

• Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices

• Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative

• Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products

• Partner closely with the product team to ensure customer feedback is reviewed and prioritized

• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

What You'll Need

• Minimum 5 years of experience in sales, customer success, or product operations experience in a B2B organization

• Exceptional project management and time management skills

• Excellent verbal and written communication skills

• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot and ideate workarounds as needed

• Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively

• Proven track record of exceeding quota and/or outperforming key target metrics

• Ability to anticipate customers’ needs and position product solutions accordingly

• High adaptability and ability to thrive in a fast paced environment

Nice to Haves

• Bachelor’s degree from an accredited university

• Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

• Experience with financial services sales

• Experience at a high-growth startup

ForcandidateslocatedinNYCorSF,thepayrangeforthisroleis$128,000-$176,000.Forcandidateslocatedinallotherlocations,thepayrangeforthisroleis$115,000-$158,300.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support to NYC or SF

• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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