Customer Accounts Specialist US

Herc Rentals Inc; Town of Florida (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401(k) with company match

Paid Time Off

Job summary

Herc Rentals seeks a Customer Accounts Specialist to manage a portfolio of delinquent customer accounts from billing through payment resolution. This role requires proactive outreach by phone, email, and fax to obtain firm payments and payment plans, while maintaining strong relationships with customers and internal partners.

Reporting to the Collection Supervisor, Finance Shared Services, the position emphasizes exceptional customer service, issue resolution, and timely communication to

Qualifications

• Bachelor-like degree preferred; 3–5 years in Accounts Receivable/Collections
• Experience handling delinquent accounts and payment plans
• Strong phone and email communication skills

Responsibilities

• Proactively contact B2B customers to secure payments and provide invoice copies
• Process billing adjustments and resolve discrepancies with urgency
• Manage unapplied payments, order holds/releases, and potential account suspensions
• Escalate and communicate material changes to department heads
• Maintain relationships with internal and external customers to drive process efficiency
• Support projects and process improvements within collections

Skills

B2B collections

Customer service

Phone etiquette

Verbal and written communication

Time management

Microsoft Excel

Microsoft Word

Education

Bachelor's degree preferred in business or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Job Title: Customer Accounts Specialist US

Bonita Springs, FL, USA, 34134 | Louisville, KY, USA, 40223

Employment Status: Full-time

Posting Start Date: 9/29/26

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI". Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services. Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer's loyalty and driving successful business results.

What you will do...

• Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.
• Process billing adjustments and customer discrepancies with a sense of urgency.
• Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
• Take proactive measures to escape uncollectible accounts and bring material changes to department heads regarding financial position of customers.
• Maintain relationships with Internal and External customers to drive efficiencies in processes.
• Assist in projects, process improvements, and other collection related tasks as identified by management.

Requirements

• Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections
• One-year Credit and B2B Collection experience
• Previous customer service and professional telephone etiquette

Skills

• Ability to work with minimal supervision and think logically & constructively
• Creative Problem Solver
• Organizational and Time Management Skills
• Professional Verbal and Written Communication
• Proficient Microsoft Excel and Word
• Strong sense of Urgency and Customer Focus
• 'Interpersonal/People Skills', in working with Colleagues and Customers

Req #: 70263

Pay Range: $22.00 - $25.00 per hour

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

• Medical, Dental, and Vision Coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual Health Visits
• 24 Hour Nurse Line
• Healthy Pregnancy Program
• Tobacco Cessation Program
• Weight Loss Program

Building Your Financial Future

• 401(k) plan with company match
• Employee Stock Purchase Program

Life & Work Harmony

• Paid Time Off (Holidays, Vacations, Sick Days)
• Paid parental leave.
• Military leave & support for those in the National Guard and Reserves
• Employee Assistance Program (EAP)
• Adoption Assistance Reimbursement Program
• Tuition Reimbursement Program
• Auto & Home Insurance Discounts

Protecting You & Your Family

• Company Paid Life Insurance
• Supplemental Life Insurance
• Accidental Death & Dismemberment Insurance
• Company Paid Disability Insurance
• Supplemental Disability Insurance
• Group Legal Plan
• Critical Illness Insurance
• Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.