Customer Accounts Representative

Big Rig Lending, LLC; Dalton (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Big Rig Lending, LLC, an online lender, is seeking a Customer Account Representative in Dalton, GA. This role focuses on collections in a performance-driven environment, requiring strong communication skills and the ability to manage accounts effectively. Ideal candidates will thrive in a call center setting and have a background in collections or related fields. Comprehensive benefits and incentives are offered, making it an attractive full-time opportunity.

Benefits

Base pay plus monthly bonus opportunities

Paid Time Off

Paid Holidays

401(k) including company match

Medical, dental, vision insurance including dependent coverage

Company Paid Life Insurance

Company Paid Short and long term disability

Qualifications

• 2-3 years in Call Center, Collections, Credit Management, or closely related field.
• Prior experience in subprime lending or consumer lending collections preferred.
• Flexibility to work various daytime schedules.

Responsibilities

• Facilitate collections, review account information, and meet minimum goals.
• Document collection attempts and assist in repossession and legal processes.
• Contact past due accounts to discuss payments.

Skills

Communication

Analytical

Detail-oriented

Interpersonal Skills

Problem Solving

Bilingual (Spanish/English)

Tools

Microsoft Office

Job description

Big Rig Lending, LLC , an online marketplace lender specializing in commercial vehicle lending with nationwide coverage, currently seeks experienced Customer Account Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative, inside sales call center environment. The position is in Dalton, GA. This is an in person, onsite position.

COLLECTIONS JOB RESPONSIBILITIES

• Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
• Ensure documentation of all collection attempts in appropriate systems
• Assist in repossession and legal process
• Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
• Meet or exceed minimum goal requirements based on Company objectives

COLLECTIONS JOB REQUIREMENTS

• 2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
• Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred
• Proficient and professional verbal and written communication skills
• Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
• Ability to interact effectively primarily over the telephone and through email
• Attention to detail and exceptional prioritizing and organizations skills
• Strong interpersonal, active listening, critical thinking, and analytical skills
• Flexibility to work various daytime schedules
• Bilingual in Spanish/English preferred

BENEFITS

• Base pay plus monthly bonus opportunities
• Paid Time Off
• Paid Holidays
• 401(k) including company match
• Medical, dental, vision insurance including dependent coverage
• Company Paid Life Insurance
• Company Paid Short and long term disability

Job Type: Full-time