Customer Accounts Manager

Precipart; Village of Farmingdale (NY); Presencial; USD 75.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary with incentives

Paid time off

Health Savings Plan

Life insurance

401k profit sharing

Tuition assistance

Employee referral bonus

Employee assistance program

529 college savings program

Professional development and training

Clean and organized facilities

Company events and outings

Growth opportunities

Descripción de la vacante

Precipart, located in Farmingdale, NY, seeks a Customer Accounts Manager to own day-to-day relationships with a key account from PO to delivery. You will coordinate across production, forecasts, and inventory plans, resolving issues with empathy and clear communication to deliver superior service.

You will also drive account performance through reporting, pricing, and cost reviews, guiding program coordinators and specialists to ensure on-time delivery and high customer satisfaction.

Formación

• Minimum 6 years related work experience in the manufacturing industry.
• Proficient in MS Excel, Word, Outlook.
• Proven customer focused ability and relationship building experience.
• Must possess strong analytical and forecasting skills.
• Able to meet aggressive deadlines.
• Adapt to changing priorities.
• Excellent organizational and multitasking ability.
• Assertiveness and confidence.
• Able to make decisions that will impact customers.
• Goal-driven with ability to work under pressure.
• Good problem-solving skills.
• Experience with ERP/CRM programs.
• Experience in mentoring, coaching, and training junior team members.
• Values treating people well, has an empathetic approach and mindset, is ambitious and strives for personal and collective excellence, supports diversity and inclusion, and has a positive outlook and attitude.

Responsabilidades

• Oversee customer schedules and monitor commitment dates against requirements.
• Receive customer POs and perform a commercial contract review of quotation vs PO; resolve discrepancies.
• Process customer purchase orders, inquiries, and issues related to orders.
• Gather and communicate information pertaining to changes to existing orders externally and internally.
• Track order activity and communicate any potential delivery problems.
• Update internal systems and customer portals with changes.
• Resolve customer or production issues and provide timely status updates.
• Perform monthly account reviews – forecast vs backlog and manufacturing/purchase orders.
• Align with customer measurements (on-time delivery to request/promise dates) and improve alignment with Precipart metrics.
• Run customer-specific reports and share data with customers.
• Provide pricing, inventory availability and production schedule information to customers.
• Review contractual inventory amounts and adjust discretionary amounts based on projections.
• Perform project work as assigned.
• Monitor price and cost levels, recommending increases/decreases as needed.
• Maintain ongoing relationship with a large complex customer and sales staff.
• Project future demand beyond supplied forecast.
• Oversee training of program coordinators and program specialists.
• Ensure compliance with the quality management system and ethical practices.

Conocimientos

MS Excel

MS Word

Outlook

Customer relationship

Analytical forecasting

Deadline-driven

Adaptability

Organizational skills

Decision making

Problem solving

ERP/CRM experience

Mentoring junior staff

Herramientas

ERP/CRM systems

Descripción del empleo

Precipart, an Allyntra brand, located in Farmingdale, NY, is looking for a customer-centricCustomer Accounts Manager to lead the day-to-day relationship with a key account and keep customer commitments on track from purchase order through delivery. You’ll partner across the business to connect customer needs with production schedules, forecasts, and inventory plans—solving issues with empathy, communicating clearly, and working together to deliver excellent service. You’ll also support account performance through reporting, pricing and cost reviews, and guidance for program coordinators and specialists.

ESSENTIAL FUNCTIONS

• Oversee customer schedules and monitor our commitment dates against customer requirements
• Receive customer PO's and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any)
• Process customer purchase orders, inquiries, and/or customer issues related to orders
• Gather and communicate, externally and internally, information pertaining to changes to existing orders
• Track order activity and communicate any potential delivery problems
• Update internal systems and customer portals in accordance with changes
• Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution
• Perform monthly account review – customer forecast vs backlog and manufacturing/purchase orders
• Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standard
• Run customer specific reports and share data with customers
• Provide pricing, inventory availability and production schedule information to customers
• Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates.
• Perform project work as assigned
• Monitor price levels and cost levels for existing programs, including history, and making recommendations/working with account manager on future price increases/cost decreases.
• Maintain the ongoing relationship with a large complex customer and sales staff utilizing knowledge of products, production planning, and inventory management
• Project future demand beyond supplied forecast
• Oversee management/training of program coordinators and program specialists as needed
• Responsible for conforming with the company’s quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance, and ethical practices/behavior.

REQUIRED EXPERIENCE / SKILLS / EDUCATION

• A minimum of 6 years related work experience in the manufacturing industry
• Proficient in MS Excel, Word, Outlook
• Proven customer focused ability and relationship building experience
• Must possess strong analytical and forecasting skills
• Able to meet aggressive deadlines
• Adapt to changing priorities
• Excellent organizational and multitasking ability
• Assertiveness and confidence
• Able to make decisions that will impact customers
• Goal-driven with ability to work under pressure
• Good problem-solving skills
• Experience with ERP/CRM programs
• Experience in mentoring, coaching, and training junior team members
• Values treating people well, has an empathetic approach and mindset, is ambitious and strives for personal and collective excellence, supports diversity and inclusion, and has a positive outlook and attitude.

Salary RANGE

$75,000 to $90,000. The compensation for this role will be determined through our assessment process, taking into account your qualifications.

WHAT WE'LL OFFER YOU IN RETURN:

Base salary plus incentive program

Paid time off

Flexible Spending Account

Health Savings Plan

Life insurance, enhanced short term and long-term disability insurance and other voluntary insurance plans

401k Profit sharing plan

Tuition Assistance

• Employee Referral Bonus

National Employee Assistance Program

529 College Savings Program

Professional development and training

Clean and organized workspace and manufacturing facilities

Company events and outings

Expanding organization with opportunities for future growth within the company

About Precipart:

Precipart engineers, designs and manufactures high precision custom solutions for the world’s leading companies in the Medical, Aerospace and Industrial markets. We act as a partner across your entire manufacturing process by engineering precision gears, mechanical components, assemblies and motion control solutions, as well as delivering end-to-end capabilities and more. With offices in Switzerland, the U.S. and U.K, we are here to help you “engineer possible”.

About Allyntra

Every breakthrough starts with an ally.

Allyntra brings together specialized businesses, technical expertise, and a proven operating system to help innovators solve complex problems and bring breakthrough technologies to market with confidence. Together, our brands—including our Precipart, Argotec, Pavese, and Polydec, — support customers from concept through commercialization across the medical device, life sciences, precision manufacturing, and advanced industrial technology industries.

The Allyntra Way unites every business through a shared commitment to customer focus, technical excellence, continuous improvement, ownership, and collaboration. Our greatest competitive advantage isn’t what we own, it’s how we work together. We are committed to building a culture where people are empowered to be their best, to grow, to participate in the value they bring to the company, with a deep commitment to our future.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
Phone: [phone]
Email: [e-mail]

Precipart is an equal opportunity employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, age, martial status, or any othercharacteristic protected by law.