Customer Accounts Manager

Dev

Salem (OR)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Benefits offered by this job

Employee assistance program

401(k) plan with contribution matching

Paid time off, including vacation days and holidays

Job summary

A leading retail company in Salem, Oregon, is looking for a Customer Accounts Manager. This role demands strong leadership and interpersonal skills to manage customer accounts and drive sales. Key responsibilities include maintaining customer relationships, handling leases, and assisting the General Manager. Candidates should have a high school diploma, be at least 21 years old with a valid Driver’s License, and possess excellent communication abilities. Benefits include competitive pay, 401(k) matching, and paid time off.

Qualifications

Must be at least 21 years old with a valid state Driver’s License.
Ability to work varying schedules from 8 am to 9 pm.
Ability to lift up to 50 lbs. without help.

Responsibilities

Drive the success of the customer accounts department.
Build authentic customer relationships to support ownership goals.
Manage the collections process for timely lease renewals.

Skills

Empathy

Leadership

Organizational skills

Negotiation skills

Communication skills

Education

High School diploma or equivalent

Two years of college or two years of previous management experience

Job description

Jobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Aarons

Job Description

We are Aaron’s - an industry leader in the sales and lease‑to‑own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team‑oriented, high‑energy, recognition‑based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Manager

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi‑tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
Second up to the General Manager
Build authentic customer relationships to support customers in their ownership goals and drive sales
Manage the collections process by counseling customers to gain timely lease/merchandise renewals
Review and close lease agreements, which includes confirming customer identification, collecting money and obtaining customer signatures on lease agreements
Contact customers who have not renewed merchandise agreements
Maintain customers contact over the phone and through home visits
Update customers information and maintain accuracy
Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
Clean and certify merchandise in the cleaning station for all merchandise personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any other reasonable duties requested by management

Requirements

United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada: at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work a schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of college or two years of previous management experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitask effectively
Uphold the Aaron’s Brand and protect company assets
Maintain a professional appearance

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: