Customer Accounts Advisor

Dev

Colorado Springs (CO)

On-site

USD 21,352 - 22,386

Full time

14 days+

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Benefits offered by this job

Employee assistance program

401(k) plan with matching

Paid time off including holidays

Medical, dental, and vision insurance

Job summary

A leading retail company in Colorado Springs is looking for a Customer Account Advisor. This role focuses on maintaining customer accounts and ensuring satisfaction through effective communication and relationship-building. Candidates should have strong interpersonal and multitasking skills and the ability to engage customers both over the phone and in person. The position offers competitive pay and an inclusive work environment with significant benefits.

Qualifications

At least 21 years old with a valid state Driver’s License.
Must meet DOT requirements for certification.
Two years of retail/customer service experience preferred.

Responsibilities

Maintain customer accounts and document appointments.
Contact customers who have not renewed their lease agreements.
Assist in achieving revenue and renewal goals.

Skills

Interpersonal skills

Communication skills

Multitasking

Negotiation

Persuasion

Education

High School diploma or equivalent

Tools

Computer skills

Job description

Jobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.

Company Name: Aarons

Job Description

Min Pay Rate $15.50

Max Pay Rate $16.25

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is more than a job – it is a career with purpose.

The salary range for this role is $15.50 to $16.25. This position is also eligible for incentive pay based on performance.

Skills for Success

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
Sell customers on the benefits of timely lease agreement renewal payments.
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
Assist with merchandise returns and guest deliveries as directed by management.
Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
Load, secure and protect product in company vehicle.
Safely operate company vehicle.
Assist the Sales Team as needed.
Any reasonable duties requested by management.

Requirements

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States).
Ability to work schedule of hours varying from 8 am to 9 pm.
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
Two years of retail/customer service experience preferred.
High School diploma or equivalent preferred.
Excellent interpersonal and communication skills.
High energy with the ability to effectively perform all functions of the store and multitask effectively.
Proper telephone etiquette.
Uphold the Aaron’s Brand and protect company assets.
Maintain a professional appearance.
Proficient computer skills.

Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: