Customer Accounts Manager

Aaron's, LLC; Mississippi; On-site; Full time

Job summary

Aaron's, LLC recherche un Customer Accounts Manager pour diriger le département des comptes clients. Vous vous concentrerez sur l'atteinte des normes de l'entreprise en matière de recouvrement et de renouvellements de baux, tout en établissant des relations solides avec les clients. Une expérience en gestion et d'excellentes compétences interpersonnelles sont essentielles pour ce rôle dans l'État du Mississippi.

Qualifications

• Deux ans d'expérience en gestion préférée.
• Diplôme d'études secondaires ou équivalent souhaité.
• Capacité à soulever jusqu'à 50 lbs sans aide.

Responsibilities

• Gérer les comptes clients et maintenir des informations à jour.
• Soutenir le directeur général dans les fonctions opérationnelles.
• Développer des relations authentiques avec les clients.

Skills

Leadership

Organization

Negotiation

Communication

Empathy

Education

High School diploma or equivalent

Two years of college or management experience

Tools

Computer skills

Job description

Customer Accounts Manager

Hiring Range Minimum to Maximum: $13.50 - $14.25

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Assist General Manager with operational functions which include account recommendations, payment frequency, and payment history to monitor accuracy.
• Serve as second in command to the General Manager.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, which includes confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Maintain contact with customers over the phone and through home visits.
• Update customer information and maintain accuracy.
• Manage the entire accounts staff to achieve daily, weekly, and monthly department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance and route sheets daily.
• Load, secure, and protect product in company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• United States: at least 21 years old with a valid state driver’s license and compliance with the company’s Driver Qualification Policy, including satisfactory MVR (driving record). Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all store functions and multitask.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.