Customer Accounts Manager

Aaron's, LLC; Katy, Town and Country (TX, MO); On-site; Full time

Job summary

A leading company in the rental industry is seeking a Customer Accounts Manager to lead the customer accounts department. This role involves managing customer relationships, overseeing account operations, and ensuring compliance with company standards. The ideal candidate will possess strong leadership and communication skills, be able to multitask effectively, and have a passion for helping customers achieve their ownership goals.

Qualifications

• At least 21 years old with a valid state driver’s license.
• Two years of previous management experience preferred.

Responsibilities

• Manage customer accounts and maintain updated information.
• Assist General Manager with operational functions.
• Build authentic customer relationships to support ownership goals.

Skills

Leadership

Negotiation

Communication

Empathy

Multi-tasking

Education

High school diploma or equivalent

Two years of college

Job description

Customer Accounts Manager

Hiring Range Minimum to Maximum: $14.25 - $15.25

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

1. Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
2. Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy.
3. Serve as second in command to the General Manager.
4. Build authentic customer relationships to support customers in their ownership goals and drive sales.
5. Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
6. Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures on lease agreements.
7. Contact customers who have not renewed merchandise agreements.
8. Maintain contact with customers via phone and home visits.
9. Update customer information and maintain accuracy.
10. Manage the entire accounts staff to achieve departmental goals on a daily, weekly, and monthly basis.
11. Clean and certify merchandise in the cleaning station for all merchandise personally returned.
12. Complete and maintain weekly vehicle maintenance and route sheets daily.
13. Load, secure, and protect product in the company vehicle.
14. Safely operate the company vehicle.
15. Assist the Sales Team as needed.
16. Perform any other reasonable duties requested by management.

Requirements

• United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR (driving record). Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High school diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to perform all store functions and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.