Customer Accounts Manager

The Aaron's Company, Inc.; Eastpointe (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with contribution matching

Job summary

Aaron’s is seeking a Customer Accounts Manager in the United States. The role leads the customer accounts department to meet standards for collections and lease renewals, guiding team performance toward ownership goals.

The position offers hourly pay with incentive opportunities, and requires strong leadership, negotiation, and customer-service skills to build lasting client relationships and support store operations.

Qualifications

• Two years of college or two years of previous management experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• Proficient computer skills
• Uphold the Aaron’s Brand and protect company assets

Responsibilities

• Maintain customers’ accounts including updating information in the store system
• Assist General Manager with account recommendations, payment frequency and history
• Build authentic customer relationships to support ownership goals and drive sales
• Manage the collections process to gain timely lease/merchandise renewals
• Review and close lease agreements including ID verification, payments and signatures
• Contact customers who have not renewed merchandise agreements
• Maintain contact with customers by phone and home visits

Skills

Customer focus

Leadership

Communication

Multitasking

Education

Two years of college or two years of previous management experience preferred

High School diploma or equivalent preferred

Tools

Proficient computer skills

Job description

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Customer Accounts Manager

The salary range for this role is $15.50 to $16.25 per hour/annually.* This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Second up to the General Manager
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customers contact over the phone and through home visits
• Update customers information and maintain accuracy
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any other reasonable duties requested by management

Requirements

• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of college or two years of previous management experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Aaron’s Total Rewards

Benefits

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching
• Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• Benefits vary based on FT and PT employment status.

About Aaron’s

At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is an Equal Opportunity Employer.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.

Candidates who require accommodation during the recruitment process should contact [e-mail].