Customer Accounts Advisor

Aaron's, LLC; Mississippi; On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Accounts Advisor in Mississippi to drive payment collections and lease renewals. This role focuses on building customer relationships through effective communication and empathy. Candidates should have strong organizational and interpersonal skills, plus a commitment to customer satisfaction.

Qualifications

• At least 21 years old with a valid driver’s license and satisfactory driving record.
• Retail/customer service experience preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Maintain customer accounts and document payment appointments.
• Contact customers for lease agreement renewals.
• Assist Customer Account Manager in achieving revenue goals.

Skills

Interpersonal skills

Negotiation

Persuasion

Multitasking

Organizational skills

Education

High School diploma or equivalent

Tools

Proficient computer skills

Job description

Customer Accounts Advisor

Hiring Range Minimum to Maximum: $12.25 - $13.00

This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customer satisfaction. As a Customer Account Advisor, you will build relationships with customers over the phone and face-to-face to help bring them closer to ownership.

Skills for Success
Customer Account Advisors connect well with people, demonstrate empathy, listen attentively, explain clearly, and navigate difficult conversations successfully. Strong multi-tasking, organizational, negotiation, and persuasion skills are essential. All team members share our purpose and passion for making a difference and creating lasting personal connections.

The Work

• Maintain and update customer accounts, including accurate documentation of payment appointments.
• Contact customers who have not renewed their lease agreements, via home visits and phone calls.
• Promote benefits of timely lease agreement renewals.
• Assist the Customer Account Manager in achieving revenue and renewal goals.
• Support merchandise returns and guest deliveries as directed.
• Certify returned merchandise in the Quality Assurance Center.
• Complete weekly vehicle maintenance and route sheets.
• Load, secure, and protect products in company vehicles.
• Operate company vehicles safely.
• Assist the Sales Team as needed.
• Perform any other duties as requested by management.

Requirements

• At least 21 years old in the United States with a valid driver’s license and satisfactory driving record; at least 18 in Canada.
• Meet DOT requirements for certification in required states (U.S.).
• Ability to work hours from 8 am to 9 pm.
• Lift up to 50 lbs. alone and up to 300 lbs. with assistance.
• Preferred: Two years of retail/customer service experience.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy and ability to multitask effectively.
• Proper telephone etiquette.
• Uphold Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.