Customer Accounts Advisor

Aaron Sales And Leasing; Klamath Falls (OR); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) plan with matching

Job summary

Aaron’s Customer Accounts Advisor role in Klamath Falls, OR is a frontline position focusing on driving payments and lease renewals while delivering excellent customer service. The role involves building relationships with customers over the phone and in person to guide them toward ownership and ensure satisfaction with Aaron’s products.

The job requires flexibility to work hours between 8 am and 9 pm, and the ability to lift up to 50 lbs. with equipment and maintain professional appearance.

Qualifications

• Two years of retail/customer service experience preferred.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Proficient computer skills and professional appearance.

Responsibilities

• Maintain updated customer information in the store system and document all payment appointments.
• Direct contact with customers who have not renewed their Lease agreements by home visits and phone.
• Sell customers on the benefits of timely lease renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Load, secure and protect product in company vehicle and operate vehicle safely.
• Assist the Sales Team as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Phone etiquette

Education

High School diploma or equivalent

Tools

Computer skills

Job description

Customer Accounts Advisor

Corporate Retail Store Job ID 79185 Date posted 08/19/2026

Salary

The salary range for this role is $15.50 to $16.25 per hour*.

This position is also eligible for incentive pay based on performance.

Skills for Success

Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Requirements

• United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron's Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Benefits

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching
• Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
• Benefits vary based on FT and PT employment status.

C2063 - Klamath Falls

Klamath Falls

OR