Customer Accounts Advisor

Aaron's, LLC; City of Rochester (NY); On-site; Full time

Job summary

A leading company in the retail sector is seeking a Customer Accounts Advisor in Rochester, NY. This role involves building customer relationships, managing accounts, and ensuring satisfaction with lease agreements. Ideal candidates will possess strong interpersonal skills and a background in customer service. The position offers an hourly wage of $16.25 to $17.00, with potential for incentive pay based on performance.

Qualifications

• Two years of retail/customer service experience preferred.
• Must meet DOT requirements to obtain certification in required states.

Responsibilities

• Assist with merchandise returns and guest deliveries as directed by management.
• Direct contact with customers who have not renewed their lease agreement(s).
• Maintain updated customer information in the store computer system.

Skills

Customer Service

Negotiation

Empathy

Organization

Multitasking

Education

High School diploma or equivalent

Job description

Customer Accounts Advisor

The hourly range for this position is $16.25 to $17.00. This position is also eligible for incentive pay based on performance.

Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one step closer to ownership.

Skills for Success

Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation, and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their lease agreement(s), both in home visits and over the phone.
• Sell customers on the benefits of timely lease agreement renewal payments.
• Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
• Assist with merchandise returns and guest deliveries as directed by management.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect product in company vehicle.
• Safely operate company vehicle.
• Assist the Sales Team as needed.
• Perform any reasonable duties requested by management.

Requirements

• United States: at least 21 years old with a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR (driving record). Canada: at least 18 years old.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to perform all store functions and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.