Customer Accounts Advisor

Aaron's, LLC; Alton (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Accounts Advisor to enhance customer satisfaction and drive payment collections. This role involves building strong relationships with customers, both over the phone and in person, to facilitate lease agreement renewals and ensure they understand the benefits of their agreements. The ideal candidate will possess excellent communication and organizational skills, demonstrating empathy and the ability to navigate challenging conversations. Join a passionate team dedicated to making a real difference in customers' lives and enjoy the rewards of creating lasting connections.

Qualifications

• Two years of retail/customer service experience preferred.
• Excellent interpersonal and communication skills are essential.

Responsibilities

• Maintain updated customer information and document payment appointments.
• Direct contact with customers for lease agreement renewals.
• Assist with merchandise returns and guest deliveries.

Skills

Empathy

Multi-tasking

Organizational Skills

Negotiation Skills

Persuasion Skills

Interpersonal Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Computer Skills

Job description

The hourly range for this position is $14.75 to $15.50. This position is also eligible for incentive pay based on performance.

Customer Accounts Advisor

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Requirements

• United States at least 21 years old with a valid stateDriver’s License and compliance with the Company’s Driver QualificationPolicy; including satisfactory MVR (driving record). Canada at least theage of 18.
• Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of retail/customer service experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills