Customer Account Specialist (Onsite)

Pratt & Whitney; Monroe (NC); On-site; USD 66,000 - 130,000; Full time

Job summary

Join a leading aerospace company as a Customer Account Specialist, focusing on customer satisfaction in the aftermarket aviation repair process. Collaborate across functions to drive excellence, manage customer interactions, and leverage your skills in a high-growth environment with extensive development opportunities. Enjoy competitive benefits including health insurance, vacation time, and tuition reimbursement as you grow your career.

Benefits

Medical, dental, and vision insurance

401(k) plan with employer matching

Tuition reimbursement

Three weeks of vacation

Employee Assistance Plan

Qualifications

• Minimum 2 years in a customer service role.
• University degree or equivalent experience required.
• Knowledge of SAP is preferred.

Responsibilities

• Drive operational performance requirements for Repair Management Services.
• Manage customer units upon receipt for timely shipment.
• Support order entry and manage customer requests.

Skills

Effective communication

Problem-solving

Organizational skills

Education

University Degree or Advanced Degree in a related field

Tools

SAP

Job description

Date Posted:

2025-05-21

Country:

United States of America

Location:

HNC12: Customer Services - Monroe 4115 Corporate Center Drive, Monroe, NC, 28110 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance:

None/Not Required

As a Customer Account Specialist you will be at the center of customer satisfaction for units repaired within the supplier network. You will collaborate with Supply Chain Management, Finance and Technical teams to drive customer service excellence. You are the point of contact for customers and own resolution of issues they may experience during the process. Your work is both tactical and strategic concentrating on the control of components input into the Repair Management Services vendor portfolio. You will use continuous improvement tools and leverage their communications and data analysis expertise to exceed customer expectations.

This is an exciting opportunity to be part of the Collins Aerospace Repair Management Services (RMS) team . RMS is experiencing rapid growth, with an expanding customer base for time and material, flight hour overhaul, and repair programs.

Joining Collins Aerospace isn’t just about finding a job; it's about embarking on a journey to redefine the future of aerospace.

WHAT YOU WILL DO:

• Drive key operational performance requirements for Repair Management Services (RMS) customers including airline and engine overhaul centers

• Consistent, complete and accurate communication of account information and delivery commitments to customers and supporting organizations

• Support accurate order entry/induction of customer orders into SAP

• Manage customer units upon receipt in facility for same-day shipment to supplier and/or allocation into hospital/quarantine area

• Follow up on all customer requests in a timely and effective manner

• Manage daily queues to ensure customer orders are flowing through the repair process seamlessly, while processing quotes and offering exchanges

• Provide and present quarterly progress reports and business reviews to customers and Fleet Managers

• Coordinate between Supplier Team and Fleet Management to enable successful delivery performance and ensure 'one voice' to the customer

• Generate and manage sales orders in SAP including account financials in accordance with contractual obligations

• Aircraft On the Ground (AOG) support and availability during off business hours as required

WHAT YOU WILL LEARN:

• This role will give you in-depth exposure to the world of aftermarket aviation repairs. Working with all the cross functional teams will allow you to experience and understand the role that each function plays in the business. The skills that this role could teach you are endless , but to list a few: communications, organization, escalation, cross functional, CORE ( continuous improvement tools), Microsoft Suite skills ( excel, ppt, tableau ) , relationship building, account and project management, etc...

• There are so many great projects to get involved with. We pride ourselves on our culture and our willingness to support each person ’ s developmental goals and aspirations. We have individual projects such as standard work management and customer review/reporting, as well as CORE engagements to ensure our business stays competitive and efficient in our processes. We have small groups such as a turn back committee, and a tiger team who all help drive projects in the organization with a more bottom-up approach.

QUALIFICATIONS YOU MUST HAVE:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience.

• 2+ years of experience in a customer service position.

QUALIFICATIONS WE PREFER:

• SAP Experience

• Experience in technical sales, marketing or customer service

• Experience with customer focus and influence ability

• Contract management and execution including financial compliance experience

• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams to achieve operational goals .

• Problem-solving skills with ability to proactively identify alternate solutions to overcome challenges.

• Collins Enterprise Values including Safety | Trust | Accountability | Respect | Collaboration | Innovation.

WHAT WE OFFER

BENEFITS

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child and elder care services

• Teladoc Medical Experts, second opinion program

• And more!

Learn More & Apply Now!

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again .

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 66,000 USD - 130,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms