Customer Account Specialist (Onsite)

Prattwhitney; Cedar Rapids (IA); On-site; USD 57,000 - 109,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Three weeks vacation

401(k) plan with employer matching

Tuition reimbursement

Parental leave

Job summary

RTX’s Collins Aerospace in Cedar Rapids seeks a Customer Account Specialist to be the main customer contact, resolving service and billing issues, gathering order details, and supporting contract and funding validation. The role emphasizes timely responses, data-driven updates, and cross-functional collaboration.

The position requires a university degree with up to two years of related experience and preferred familiarity with Microsoft 365 products.

Qualifications

• Typically requires a University Degree and less than 2 years prior relevant experience.
• Experience providing customer service to internal and/or external customers is required.

Responsibilities

• Main point of contact (POC) to the customer developing and maintaining positive partner relationships.
• Assures timely responses to requests and develops solutions for customer concerns.
• Attend and provide data for customer status meetings.
• Review incoming contracts, POs, draft letters and validate against standard terms.
• Assess incoming paperwork to identify funding on incoming PO.
• Solves problems pertaining to customer orders and manages SWIP and Customer Hold units.

Skills

Customer service

MS Office

Education

University Degree

Tools

Microsoft O365

Job description

Date Posted: 2026-08-24 Country: United States of America Location: US-IA-CEDAR RAPIDS-121 ~ 350 Collins Rd NE ~ BLDG 121 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

This position is for a Customer Account Specialist (CAS) who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

WHAT YOU WILL DO:

Main point of contact (POC) to the customer developing and maintaining positive partner relationships. Assures timely responses to requests, develops solutions of customer specific concerns. Attend and provide data for customer status meetings. Review incoming contracts, PO’s, draft letters and validate against basic standard and previously negotiated contractual terms working with the customer on any issues identified. Assess incoming paperwork to identify funding on incoming PO. Solves difficult and complex problems pertaining to customer orders. Manage SWIP and Customer Hold units. Update and maintain contract spreadsheets, induction and shipping aides. Responsible for import/export as applicable. Generates packing and shipping documents as needed. Follows up on WIP (work in process) and problem shelf units. Provides repair quotes to customers and follow up to obtain funding.

QUALIFICATIONS YOU MUST HAVE:

Typically requires a University Degree and less than 2 years prior relevant experience. Experience providing customer service to internal and/or external customers is required.

QUALIFICATIONS WE PREFER:

Experience utilizing Microsoft O365 products.

Role Type *Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

What We Offer

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child and elder care services.
• Teladoc Medical Experts, second opinion program.
• And more!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.