Customer Account Specialist I

ICL Group; St. Louis (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision and life

401k with company match

Paid time off

Employee assistance program

Job summary

ICL Group Ltd. in St. Louis is seeking a Customer Account Specialist to manage the order to invoice process, ensuring on-time delivery and accurate invoicing while delivering high-quality customer service.

You will work closely with the sales and supply chain teams to meet customer expectations, resolve inquiries, and support pricing, shipping, production, and credit to enable seamless order transactions.

Qualifications

• 3+ years of order management experience in a manufacturing environment.
• High School diploma or equivalent.
• Time management skills with the ability to make timely efficient decisions while staying organized.
• Proven oral and written communication proficiencies.
• Strong analytical and problem-solving skills.
• Positive attitude with a strong attention to detail.
• Able to take ownership of issue resolution and willing to go above and beyond to provide high-quality service.
• Strong interpersonal skills with the ability to work well both independently as well as collaborate with others.
• Experience with SAP.

Responsibilities

• Resolve all non-technical inquiries including tracing shipments, providing prices, and product availability dates.
• Work on orders received via Electric Data Interchange (EDI), and enter orders received via email or portal into our enterprise resource planning software (ERP) SAP
• Resolve services issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needs
• Facilitate Customer Feedback Reports
• Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers
• Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs
• Coordinate with shipping locations, production planner, transportation, and credit to ensure seamless order transactions
• Support order management through customer’s portals
• Resolve payment discrepancies, detentions and support invoice collections
• Team project work for process improvement
• Call customers to engage on forecast requirements

Skills

Order management

High School diploma

Time management

Oral and written communication

Analytical thinking

Attention to detail

Ownership

Interpersonal skills

SAP

Education

High School diploma or equivalent

Tools

SAP

Job description

As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role, you are responsible for providing high-quality customer service while always representing the company in a positive and professional manner.

We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to St. Louis, Missouri to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area.

I’m interested! What will I get to do in this position?

• Resolve all non-technical inquiries including tracing shipments, providing prices, and product availability dates.
• Work on orders received via Electric Data Interchange (EDI), and enter orders received via email or portal into our enterprise resource planning software (ERP) SAP
• Resolve services issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needs
• Facilitate Customer Feedback Reports
• Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers
• Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs
• Coordinate with shipping locations, production planter, transportation, and credit to ensure seamless order transactions
• Support order management through customer’s portals
• Resolve payment discrepancies, detentions and support invoice collections
• Team project work for process improvement
• Call customers to engage on forecast requirements

What skills and experience do I need to be successful in this role?

• 3+ years of order management experience in a manufacturing environment
• High School diploma or equivalent
• Time management skills with the ability to make timely efficient decisions while staying organized
• Proven oral and written communication proficiencies
• Strong analytical and problem-solving skills
• Positive attitude with a strong attention to detail
• Able to take ownership of issue resolution and willing to go above and beyond to provide high-quality service
• Strong interpersonal skills with the ability to work well both independently as well as collaborate with others
• Experience with SAP

What will set me apart?

• Salesforce Experience
• Bilingual in both English and Spanish
• Microsoft Word and Excel Skills

ICL will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation at ICL

If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below).

Salary Range: $50,000 - $55,000

Annual Bonus Target: 3%, subject to plan provisions.

Benefits

• Competitive base pay and performance bonus
• Medical, dental, vision, and life benefits that start quickly - the first of the month after hire. Wellness Incentive
• Program to lower your health insurance cost
• Inclusive benefits for growing families, covering fertility, adoption, and parental leave
• Generous Leave and FMLA policies
• Tax-advantaged health savings and spending accounts (when applicable)
• Prescription program that provides most generic maintenance medications at no cost (including Insulin products)
• 401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of service
• Crisis assistance available to support employees during unforeseen circumstances
• Employee Assistance Program that includes comprehensive mental health support for you and your household family members
• Student Loan Assistance
• Business travel reward points are eligible for personal use
• Paid time off to support volunteering and Employee Resource Group's (ERG) participation
• Free membership to a program that offers various discounts for travel, entertainment, groceries, and much more

Who is ICL?

ICL Group Ltd. is a global leader in agriculture, food and industrial solutions, utilizing its unique mineral resources and extensive expertise to address key sustainability challenges related to food security and access to essential minerals. ICL is focused on driving long-term growth through its specialty agriculture and food businesses, while strategically managing its bromine, potash and phosphate mineral resources. ICL's global professional workforce is dedicated to expanding its growth engines and efficiently operating - both structurally and economically - while maintaining and optimizing its core operations. The company’s operations are organized under four segments: Industrial Products, Potash, Phosphate Solutions and Growing Solutions. ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,000 people worldwide, and its 2025 revenues totaled approximately $7 billion. For more information, visit the company's website at www.icl-group.com .

EEO-USA

Equal Opportunity Employer/Veterans/Disabilities