Customer Account Specialist

United States Cold Storage Inc; Milford (DE); Presencial; USD 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K plan

Educational assistance

BCBS medical coverage

Company life insurance

Additional benefits

Resumo da oferta

United States Cold Storage Inc in Milford, Delaware is hiring for an administrative/office support role supporting CAS leads and management. You will help with inbound/outbound paperwork, reports, order processing, and communications to ensure smooth warehouse operations and customer service.

Responsibilities include assisting with inventory control, coordinating with IT to optimize office systems, and training new staff while upholding safety, sanitation, and company policies.

Qualificações

• Excellent communication skills, written and oral.
• 1 to 3 years preferred.
• Experience in AS400, SAP, Word, Excel and PowerPoint preferred.
• Experience with warehouse paperwork preferred.

Responsabilidades

• Assist in meeting customer service requirements and building good customer relationships.
• Provide administrative support to warehouse operations including processing of inbound/outbound activity, reports, and documentation.
• Monitor inventory control functions, product rotation, recalls, claims, and records.
• Assist in training of new office employees.
• Collaborate with IT to maximize utilization of office systems.
• Ensure office sanitation, safety and security compliance.
• Support reporting, sales proposals, accounts payable/receivable, and other general office tasks.
• Foster strong working relationships across the USCS team and communicate effectively.

Conhecimentos

Communication skills

PC skills

Leadership

Planning

AS400

SAP

Word

Excel

PowerPoint

Team coordination

Formação académica

High School Diploma or GED

Accounting knowledge

Ferramentas

AS400

SAP

Word

Excel

PowerPoint

Descrição da oferta de emprego

Who We Are: USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.

The Job Details: Working closely with the CAS Lead/CAS Supervisor and the local USCS management team. This individual will consistently contribute to USCS’s key performance areas, including sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation, while maintaining a positive work environment. Focused on continuous improvement, this position assists in the oversight and/or contributes to the planning, development and implementation of all office procedures and activities required to meet customer and administrative support requirements, striving to exceed USCS’s facility and Company goals.

• Assist in meeting customer service requirements, in building good customer relationships, and ensuring that all requests are responded to in the highest professional manner.
• Provide administrative support to warehouse operations as needed, including but not limited to the timely and accurate processing of inbound/outbound activity, reports, order processing, completion of documentation, and written/verbal/electronic communication.
• Work with warehouse operations to monitor assigned inventory control functions, including product rotation and recall, customer and carrier claims, reporting, customer requests and record keeping.
• Assist in training of all new office employees.
• Work closely with Company information technology personnel to assist with the maximize utilization of all USCS office operating systems, making recommendations for improvement.
• Help ensure that all office sanitation, safety and security activities are consistently performed within the highest USCS, OSHA and other government compliance, and within industry standards.
• Work with the Department Supervisor to satisfy Company administrative requirements, including but not limited to reporting, sales proposals, accounts payable and receivable, and other general office functions.
• Develop good working relationships at all levels within the USCS team environment, leading and communicating as needed to maximize individual and team performance.

The Job Specifics:

• Location, Department and Work Hours: Milford, DE. Ship/Rec. 2PM - 1030PM
• Reports To: CAS Supervisor
• Job Type, EEO, and Job Code: Full-Time, Non-Exempt JOB CODE C2-20

What We Are Looking For:
Education

• High School Diploma, GED or equivalent

Experience

• 1 to 3 years preferred.
• Excellent communication skills, written and oral.
• PC, leadership and planning skills helpful.
• Experience in AS400, SAP, Word, Excel and PowerPoint preferred.
• Experience with warehouse paperwork preferred.

Other Abilities You Will Need to Have: The requirements described below are representative of those required to perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties.

• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities
• Stand and walk for extended periods.
• Use hands to handle objects, tools, or controls.
• Effective communication, vision, and hearing are essential for safety and productivity.
• Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.
• Overtime availability is essential due to demand.
• Operate a registered motor vehicle if apart of daily tasks.
• Engage in frequent personal interaction and communication.
• Possess strong arithmetic and reading skills.
• Follow verbal instructions, written instructions, and company policies.
• Be a self-starter, able to work independently and coordinate with others.
• Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.

The Standard Details:

• Maintain a professional demeanor in appearance and communications at all times.
• Participate in staff and/or customer meetings as required.
• Take initiative to prevent non-conformities related to product, process, and quality systems.
• Identify and report any issues related to product, processes, and/or quality.
• Propose and implement solutions through appropriate channels.
• Ensure solutions are effectively implemented.
• Follow posted security procedures at all times while in the building.
• Participate in safety and educational training programs.

What’s In It For You:

We are a great company with great people. Full-time employees not under contract are offered:

• 401K and Educational Assistance after 1 year.
• Blue Cross Blue Shield available after 30 days of service, if elected.
• Company Life Insurance.
• A variety of additional benefits and perks.

Additional Information:

• This job description may not encompass all tasks necessary to complete the role.
• Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Qualifications

Education

Preferred

High School or better in Accounting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.