Customer Account Specialist

W.E. Hoban Company; Green Bay (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a family-owned manufacturing leader as a Customer Account Specialist, where you'll deliver excellent customer service and collaborate with sales and accounting teams. This entry-level role offers growth potential and numerous benefits, contributing to a supportive workplace culture.

Benefits

10 Paid Holidays

Paid Time Off

Medical, Dental, and Vision Insurance

Company-paid Life Insurance

401k with a Company Match

Tuition Reimbursement

Qualifications

• Entry-level position requiring a high school diploma or equivalent.
• Experience in customer service or accounting preferred.

Responsibilities

• Provide customer service via multiple channels including phone and email.
• Maintain customer data and process purchase orders.
• Document customer interactions and resolve issues.

Skills

Excellent communication skills

Service-oriented

Proficient computer skills

Education

High school diploma or GED

Job description

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Join to apply for the Customer Account Specialist role at W.E. Hoban Company

JOB REQUIREMENTS: W.E. Hoban Company is looking for a Customer Account

Specialist to join our team! We are looking for an entry level Customer

Account Specialist to join our team. This position provides outstanding

customer service when interacting with our customers and coordinating

with our Sales team and will also work closely with our Accounting Team.

Who Are We? At W.E. Hoban Company, we operate across two locations:

Green Bay, WI and Aurora, IL. For over 100 years, we\'ve taken pride in

being a premier custom forging manufacturer. In addition to forging, we

excel in machining and assembly services, adhering to the highest

quality standards, including ISO 9001:2015 and IATF certifications. As a

family-owned and operated business, our culture reflects a commitment to

building strong connectionsnot just with our customers but with our

employees as well. We are also deeply invested in modernization and

technology to best support our future and our customers, ensuring we

remain a leader in quality and innovation. Why Work for W.E. Hoban

Company? Because believe in investing in our team. Here, you\'ll find a

supportive environment with opportunities for growth and professional

development. As part of our team, you\'ll contribute to projects that

make a solid impact across industries while working alongside talented

colleagues who share your drive for success. If you\'re looking to build

your career in a company where your contributions are valued, and you

can grow alongside a supportive team, we\'d love to hear from you. Enjoy

the many benefits that we have to offer including, but not limited to:

10 Paid Holidays Paid Time Off Medical, Dental, and Vision Insurance

Accident and Critical Illness Insurance Health Savings Account

Company-paid Health Reimbursement Arrangement Company-paid Disability

Insurance Company-paid Life Insurance 401k with a Company Match and

Profit Sharing Tuition Reimbursement and Professional Development

Referral Program Employee assistance program counseling, financial

assistance, legal assistance Key Duties and Responsibilities: Maintain

customer master data, contact information and certificate of insurance

requirements Interact with customers via telephone, email, online chat,

or in person to provide support and information on an assigned product

or service Enter all purchase order activity: new contract review,

preparation and confirmation of new orders, order expediting/change

requests Use EDI customer portal, including entering orders and

confirming shipping dates Prepare all customer invoices and generate

statements Receive all incoming customer payments and complete

collections Use knowledge of a specific product, service, or other

assigned area of expertise ensures that appropriate actions are taken to

resolve customers problems and concerns or forward to the appropriate

staff Document customer interactions with details of inquiries,

complaints, or comments Required Skills and Abilities: Excellent

communication skills Service-oriented and able to resolve customer

grievances Proficient computer skills with the ability to learn new

software Knowledge of, or ability to learn, product, service, or area of

customer service specialization Experience with accounts payables and

accounts receivables Education and Experience: High school diploma or

GED required Experience in a similar customer service or accounting role

is preferred Schedule: Monday - Friday from 8a.m. - 5p.m. W.E. Hoban

Company Is An Affirmative Action/equal Opportunity Employer. Job Type

Full-time \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS: High school

diploma or GED required. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply

Online: https://wehoban.com/careers/apply-now/ Apply In Person: 1341

South State St. Green Bay, WI 54304 E-Mail a Rsum: [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Manufacturing

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