Customer Account Specialist

Eaton; Chicago (IL); On-site; USD 71,000 - 105,000; Full time

Job summary

Eaton in Chicago area seeks a qualified professional to coordinate transportation, material availability, and customer communications to ensure timely deliveries. The role focuses on improving order accuracy and customer satisfaction within a dynamic supply chain environment.

The successful candidate will analyze demand, inventory, and shipment data, drive corrective actions, and collaborate across purchasing and manufacturing to mitigate risks and optimize performance.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum 3 years experience supporting OEM and/or Tier 1 automotive customers.
• Minimum 3 years experience in supply chain, planning, logistics, customer service, demand management, or manufacturing operations.

Responsibilities

• Coordinate transportation and shipping activities to support customer delivery requirements.
• Coordinate material and purchased component availability with purchasing and communicate with the customers.
• Analyze customer demand, inventory, capacity, and shipment data to proactively identify risks and opportunities.
• Investigate order management exceptions, identify root causes, and drive corrective actions to improve customer experience and operational performance.
• Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels.
• Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions.
• Promotes continuous process improvement within role and department to maximize efficiency, effectiveness, quality, and customer satisfaction.
• Develops in-depth understanding of Vehicle Group products, markets and customer channels.

Skills

Supply chain

Logistics

Customer service

Demand management

Education

Bachelor's Degree

Job description

The expected annual salary range for this role is $71000 - $105000 a year.

We make the electric revolution work. Every day, we work to improve people's lives and the environment by making power management technologies that are more reliable, efficient, safe and sustainable. Preparing for the electrified future of mobility takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential - and where you can help us reach ours. Our team is collaborating with companies to innovate the transportation technologies of the future, creating efficient vehicles that travel faster, farther, higher and safer at a lower overall cost to the consumer and the environment.

Responsibilities

• Coordinate transportation and shipping activities to support customer delivery requirements.
• Coordinate material and purchased component availability with purchasing and communicate with the customers.
• Analyze customer demand, inventory, capacity, and shipment data to proactively identify risks and opportunities.
• Investigate order management exceptions, identify root causes, and drive corrective actions to improve customer experience and operational performance.
• Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels.
• Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions.
• Promotes continuous process improvement within role and department to maximize efficiency, effectiveness, quality, and customer satisfaction.
• Develops in-depth understanding of Vehicle Group products, markets and customer channels.

Location & Travel

• Only candidates within a 50-mile radius of Carol Stream, IL will be considered.
• Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Work Authority

Must be able to work in the United States without corporate sponsorship now and within the future.

Qualifications

• Bachelor's Degree from an accredited institution required.
• Minimum 3 years experience supporting OEM and/or Tier 1 automotive customers.
• Minimum 3 years experience in supply chain, planning, logistics, customer service, demand management, or manufacturing operations.

Benefits

We know that good benefit programs are important to employees and their families. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Equal Employment Opportunity

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.