Customer Account Solutions Representative

Eaton Corporation; Worcester (MA); On-site; USD 69,000 - 101,000; Full time

Benefits offered by this job

Health and Welfare benefits

Retirement benefits

Paid time away

Job summary

Eaton Corporation in Worcester, MA seeks a Customer Account Solutions Representative to support internal and external customers with order review, entry, and post-order management. You will generate quotes, provide technical product support, and advocate for customers while ensuring timely delivery and satisfaction.

The role involves cross-functional collaboration, problem solving, and process improvements to support growth and profitability within a 50-mile radius of Worcester.

Qualifications

• Bachelor’s degree from an accredited college required.
• Minimum of 2 years’ experience in Customer Service / Inside Account Support.
• No sponsorship; must reside within 50 miles of Worcester, MA.

Responsibilities

• Provide product and order management support to ensure customer satisfaction, value and business growth.
• Collaborate cross-functionally to ensure on-time delivery of customer order requirements.
• Provide product and technical support and solutions by coordinating with marketing, engineering, quality and other departments.
• Apply independent thinking and technical knowledge to meet unique customer application needs.
• Maintain quote and order requirements including pre/post order support and escalation requests.
• Resolve Non-Conformance Requests with sales, customers and vendors as needed.
• Act as a strong customer advocate while balancing business initiatives.
• Drive process improvements to enhance customer satisfaction and department efficiency.
• Collaborate on projects supporting Eaton Wright Line goals, including invoice reconciliation.
• Provide interim account coverage for vacated territories or growth.

Skills

Customer service

Inside account support

Microsoft Office

CRM software

AS400

Lotus Notes

Excel

Communication skills

Team collaboration

Mechanical aptitude

Education

Bachelor’s degree

Tools

AS400

Lotus Notes

CRM software

Microsoft Office

Excel

Job description

Eaton’s ES AMER NAS division is currently seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA. The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.

ESSENTIAL FUNCTIONS:

1. A. Provide product and order management support ensuring customer satisfaction, value and business growth
2. B. Collaborate cross functionally to ensure on time delivery of customer order requirements
3. C. Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
4. D. Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
5. E. Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
6. F. Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
7. G. Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
8. H. Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
9. I. Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
10. J. Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
11. K. Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
12. L. Maintain Finese Daily Support
13. M. Other duties as assigned

Qualifications:

Basic Qualifications:

• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:

• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise

Skills:

Position Criteria:

• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families.

• Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work.

Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.