Customer Service Representative

Eaton; Omaha (NE); On-site; USD 69,000 - 101,000; Full time

Job summary

Eaton's ES AMER ARS PDCAD division in Omaha, NE is seeking a Customer Service Representative onsite, Monday–Friday 8:00am–5:00pm. You will handle order entry to shipment, communicate with customers, and support plant metrics.

You will maintain data for monthly financial goals, schedules, and coordinate with engineering, drafting, and field sales to ensure on-time delivery and accurate invoicing. The role requires a Bachelor's degree and at least 2 years in manufacturing/operations; relocation

Qualifications

• Bachelor’s degree from an accredited institution.
• Minimum of 2 years experience in a manufacturing/operations environment.
• No relocation assistance is offered for this position. All candidates must currently reside within 50 miles geographical radius of Omaha NE.
• Eaton will not sponsor immigration visas for this position.

Responsibilities

• Schedule orders from entry to shipment and maintain scheduling data.
• Maintain master schedules and accurate sales/backlogs data.
• Communicate status updates to customers and internal stakeholders.
• Prepare ISO work instructions and participate in ISO meetings.
• Lead daily production meetings and coordinate with engineering and field sales.
• Process expedites, invoices, and credit memos.
• Archive and organize order folders and reports.

Skills

Microsoft Office

Effective communication

Time management

Cross-functional teamwork

Multitasking

Education

Bachelor's degree from an accredited institution

Bachelor's degree in Engineering or Business from an accredited institution

Job description

Eaton’s ES AMER ARS PDCAD division is currently seeking a Customer Service Representative. This position is onsite at our Monday-Friday 8:00am-5:00pm at our Omaha NE Eaton facility.

As a part of the Customer Service team, you will perform a variety of duties to support the organizational unit, from order entry to shipment, communicating via written and oral channels with internal and external Eaton customers. In this role you will provide help maintain and support data for plant monthly financial goals, scheduling of customer orders, provide timely updates to all stakeholders, assist in maintaining OTP/AWSD plant metrics (specific suffixes), and assist in the preparation or revision of ISO work instructions. As part of a growing team, you will also provide back-up for other Customer Service positions within the local department as needed.

The expected annual salary range for this role is $69000 - $101000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

• Schedules orders from Order Entry to Shipment (including engineering, drafting, fabrication and manufacturing)
• Maintain VISTA scheduling system information in an accurate and credible manner.
• Maintain computer master schedules within the system, OMS, VISTA.
• Maintain accurate information relating to monthly sales, backlogs and orders.
• Reports data for monthly forecasting.
• Establish level loading of manufacturing by maintaining product line capacity spreadsheets.
• Maintain customer logs (Con Ed Serial logs and delivery schedules) and distributes to appropriate parties each month./CAT/ISO monthly performance
• Establish level loading of Engineering, Drafting.
• Attends weekly ISO meeting with ISO employees to review backlog orders
• Monitor company performance, on-time shipments to customers, re-scheduling orders timely
• Coordinate shipping and receiving of the products/materials to ultimate customer locations.
• Produces Plant Customs documents/Special markings for shipping of product.
• Maintain effective working relationships with assigned company customers.
• Arranges customer witness tests/inspections/approval meetings with engineering and field sales. (coordinate conference rooms, café, badge information)
• Works with field sales for ship short permission and follows these parts until the final part has been supplied to the customer.
• Communicates all status updates of drawings and shipment via email, vista or phone conversations.
• Processes Expedites promptly.
• Processes Vista Change notices for shipment details/others –routes to appropriate SE/COE
• Process claims, credit memos and manual invoices.
• Work with sales in quoting order lead times to insure receipt of customer orders.
• Communicate to sales/marketing current lead times.
• Archive General Order Folders per Product Line requirements.
• Plan and lead daily production meetings to ensure effective internal communications relating to company manufacturing schedules.
• Work with drafting to release drawings on Plant Order Manager when complete.
• Responsible for Customer Expeditor Visits
• Creates Customer Status Reports when requested.
• Performs 5S duties/rotates auditor position
• All employees are expected to comply with the environment, health and safety guidelines
• Responsible for making sure all orders invoice correctly at the close of the month
• Responsible for working with credit department to remove credit holds
• Responsible for archiving orders once a year
• Represent CS in meetings/VSM, project meetings
• Represent CS in Tier meetings
• Lead CS tier meetings

Qualifications

BASIC REQUIRED QUALIFICATIONS:

• Bachelor’s degree from an accredited institution.
• Minimum of 2 years experience in a manufacturing/operations environment.
• No relocation assistance is offered for this position. All candidates must currently reside within 50 miles geographical radius of Omaha NE be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STM OPT plans, F-1 to H-1B, H1-B cap registration, O-1, E-3, TN status, 1-485 job portability, etc

Preferred Qualifications

• Bachelor's degree in Engineering or Business from an accredited institution.
• Previous experience managing product commitments to customer expectations, customer invoicing, effective inventory control against product order life cycle and measuring and reporting on time performance.
• Previous project mgt experience in a manufacturing environment.

Skills

• Proficient in Microsoft office suite (Outlook, Word, Excel, etc.)
• Effective communication skills written and oral.
• Proficient time management skills, ability to work within cross-functional teams, able to drive for results independently, and possess strong multitasking skillsets.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.