Customer Account Representative

Garlock Family of Companies; Town of Palmyra (NY); On-site; USD 36,000 - 56,000; Full time

Job summary

Garlock Family of Companies seeks a customer order entry specialist to process inbound orders, quotes, and contract reviews. You will ensure accurate data entry, terms, and product specifications while coordinating with customers and internal teams.

Ideal candidates have an associates degree in business or equivalent experience, strong communication skills, and comfort with a Windows-based workflow in a fast-paced environment.

Qualifications

• Associate degree in business or equivalent experience required.
• Strong verbal and written communication; listening skills essential.
• Ability to multitask in a fast-paced environment and use computer applications.

Responsibilities

• Handle inbound orders and process pricing, quotes, and order entry.
• Review contracts, shipping terms, and freight terms for accuracy.
• Coordinate with customers and internal teams to resolve issues.

Skills

Verbal and written communication

Analytical problem solving

Multitasking in fast-paced env

Proficient with Windows apps

Education

Associate's Degree in Business or equivalent experience

Tools

Windows OS

Job description

This position is accountable for providing quality service by handling inbound orders in a customer contact center. Performs duties that require knowledge of company policies and procedures, including pricing, contract review, product specifications and applications, quote, and order entry, returns and credit requests.

ESSENTIAL FUNCTIONS:

• Performs contract review on incoming orders, including shipping terms, freight terms, and methods to ensure the accurate information is entered and products are shipped according to the customer’s request.
• Adhere to company and departmental policies with regards to attendance, daily schedules, and call handling expectations.
• May act as inside contact and liaison for Garlock Customers, Area Managers, Regional Managers, Product Line Marketing personnel, Quality Assurance, Engineering, and/or shipping to clarify questionable items on quotations and orders with assistance.
• Prepares Special Order Checklists as necessary. Sales Order changes are made, and appropriate individuals are notified in accordance with company policy and customer requests.
• Contributes towards a positive work environment, is a team member by working cooperatively with other Garlock departments, attending and participating in meetings and other Garlock functions.
• Positively embraces and drives change.
• Follows up on expedites provided by customer care team.
• Maintains accurate records of all correspondence received and sent, including formal and informal quotations, internal memos, procedures, instructions, sales orders, technical data, etc.
• Participates in project teams as assigned.
• Develops, demonstrates, and maintains a basic working knowledge of Garlock products, services, and company policies. Shows a desire and motivation for growth and learning.
• May be required to edit and correct orders received.
• Required to understand shipping terms, freight terms, and methods to ensure the accurate information is entered and products are shipped according to the customer’s request.

COMPETENCIES:

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Manages conflict: Handling conflict situations effectively, with a minimum of noise.
• Demonstrates self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channel.

JOB SPECIFICATIONS:

• Associates Degree in Business or equivalent experience
• Professional verbal and written communication and listening skills
• Comfortable working with computers using a variety of applications in a windows environment.
• Ability to perform multiple functions in a fast-paced working environment.
• Analytical and problem-solving abilities.
• Flexibility in work schedule.
• Basic organizational skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Position: Ability to perform sedentary work, spending extended periods of time working with a computer. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near and mid-range. Ability to lift and carry up to 20 lbs.and distributes workload from shared mailboxes.