Customer Account Representative

Strategic Government Resources, Inc.; Salina (KS); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Part-time benefits eligibility

Job summary

City of Salina in Salina, Kansas, is seeking a part-time Customer Account Representative for the Water Customer Accounting Department. The role focuses on maintaining accounting records, handling customer service requests, and supporting billing procedures in a municipal setting.

On-the-job training is provided, with opportunities for career advancement to lead roles in data and accounting within a government context.

Qualifications

• Two years of bookkeeping or clerical experience required.
• One year of cashiering with daily transactions and cash balancing.
• Excellent telephone communication skills and multitasking ability.
• Typing speed of at least 40 words per minute.

Responsibilities

• Maintains and balances water customer accounting records.
• Prepares and enters data for customers; handles service requests.
• Answers inquiries and provides customer service in person or by phone.
• Performs daily cashiering with accurate cash handling; accepts payments.
• Prepares water accounting statements; handles deposits and reconciliations.

Skills

Bookkeeping

Customer service

Cash handling

Typing 40 wpm

Telephone communication

Multitasking

Education

High school diploma or GED

Job description

CUSTOMER ACCOUNT REPRESENTATIVE

City of Salina, Kansas

Water Customer Accounting Department

Part-Time · Permanent

The role of Customer Account Representative is an exceptional opportunity for individuals eager to develop a solid career in municipal finance & customer service. Focused on maintaining essential customer accounting records & coordinating service requests, the position offers invaluable experience in financial management & problem-solving. In Salina, Kansas, this position not only enhances community service delivery but also elevates aprofessional profile through hands‑on involvement in critical municipal functions. The role is perfect for those looking to expand their financial acumen & customer interaction skills, providing a dynamic & influential platform to grow professionally while making a tangible impact on the community. It is an exciting career path for those who thrive in dynamic environments requiring multitasking & precision.

Career Advancement:

Customer Account Representative Lead, Data Technician

On-the-Job Training:

Experienced staff provide invaluable guidance in navigating the complexities of financial record-keeping & customer service, ensuring proficiency in maintaining & balancing water customer accounting records. Through ongoing mentorship, employees gain significant exposure to billing procedures & financial statement preparation, fostering a thorough understanding of municipal finance operations. The supportive learning environment encourages employees to ask questions & explore best practices in policy explanation & customer interaction, which is pivotal for those set on mastering the art of customer relations within a government setting.

Duties:

• Maintains & balances the water customer accounting records.
• Prepares & enters data in the computer for customers; receives customer service requests & enters into computer.
• Answers inquiries & provides customer service in-person & via telephone.
• Performs daily cashiering duties with high level of cash handling accuracy; accepts cash, checks, & credit cards; accurately counts back change during all cash transactions.
• Prepares water customer accounting financial statements; makes deposits, reconciles cash drawers; routinely handles a large amount of money.

Education:

• High school diploma or G.E.D.

Experience:

• Two (2) years of experience in bookkeeping, customer service, or clerical work.
• One (1) year of cashiering work handling many daily transactions as well as experience accurately balancing cash drawers.
• Must have excellent telephone communication skills & the ability to handle multiple tasks in a busy office.
• Ability to type at a minimum of 40 wpm.

Work Type:

• Light, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible a.m. ount of force constantly to move objects.
• This position sits about 75 percent of the time.

Equipment:

• Computer, copy machine, fax machine, inserting machine, printer, telephone, & ten-key calculator.

Hours:

• Monday 11:00 a.m. - 5:00 p.m.= 6 hours
• Tuesday, Wednesday, Thursday & Friday 11:30 a.m. -5:00 p.m. = 5.5 hours/day
• Total: 28 hours

Starting Pay DOQ EOE:

• $18.26-19.17/hr.
• $26,587-27,912/yr.
• Additional $1.50/hour paid for hours worked after 6:00 p.m. & before 6:00 a.m.

Paid Time Off:

• 24 hours of vacation available upon hire; additional 24 hours earned during the year (48 hours in first year).
• 48 hours of sick leave during first year.

Benefits:

• Part-time position is eligible for certain employee benefits.

Benefits Summary

Position Description

Application Deadline:

• Until filled

Contact Information:

City of Salina

Human Resources Department

Office: 785-833-8018

Email: [e-mail]

Website: salina-ks.gov

The City of Salina is an Equal Opportunity Employer & Drug-Free Workplace.