Customer Account Representative

Upbound Group; Columbus (OH); On-site; Full time

Job summary

An established industry player is seeking a dedicated Customer Account Representative to enhance customer experiences and improve lives through quality goods. This full-time position offers a consistent schedule and the opportunity to grow within a supportive and award-winning culture. You will engage with customers through exceptional service, manage deliveries, and maintain an inviting store atmosphere. If you are looking for more than just a job, but a meaningful career where you can make a real difference, this opportunity is perfect for you. Join a team that values hard work, determination, and a commitment to excellence.

Benefits

Paid Time Off

Weekly Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Life Insurance

Short and Long Term Disability

Flexible Spending Accounts

Identity Theft Protection Plan

Qualifications

• Must be at least 18 years of age with a valid driver's license.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide top-notch customer experiences with a friendly approach.
• Maintain store cleanliness and organize products effectively.
• Safely load/unload and install products while driving company vehicles.

Skills

Customer Service Skills

Communication Skills

Ability to Lift Heavy Items

Driving Skills

Education

High School Diploma or Equivalent

Job description

What email address should a hiring manager use to contact you?

Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour?

• Paid Time Off and Sunday Off -- We are Closed!
• Full-Time Employment and a Consistent Schedule
• Weekly Pay (companywide)
• Award Winning Culture with the Opportunity to Advance
• Great Benefits: Medical, Dental, Vision, Life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan with company match, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan

What will you do? Provide customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives!

A Day in the Life of a Customer Account Representative

• Customer Service: Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customers' homes and obtain new rental orders when needed on the sales floor and over the phone.
• Deliveries & Pickups: Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures as well as keeping vehicles clean and properly maintained as assigned.
• Merchandising: Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind by refurbishing merchandise to like new condition and keeping showroom dusted, vacuumed and organized.

Minimum Requirements

• High school diploma or equivalent
• Must be at least 18 years of age
• Valid state driver's license and good driving record -- You WILL be driving the company vehicles
• Ability to lift and move products such as furniture, electronics, and appliances
• Great communication and customer service skills

Additional Helpful Traits

• Seeking more than just a job, but a CAREER
• A desire to improve our customer's lives
• A hunger to learn the business
• Grit and determination

Physical Demands

The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job.

Expected Hours of Work

This is a full-time position, and hours/days of work are Monday through Saturday, store open to close hours. Sundays off along with one other weekday off. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs.

This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.