Customer Account Representative

Rent-A-Center; Charleston (WV); On-site; Full time

Job summary

Join a forward-thinking company as a Customer Account Representative, where you'll provide top-notch service and enhance customers' lives with quality goods. This full-time role offers a consistent schedule, paid time off, and a supportive work culture that values career growth. You'll engage with customers directly, ensuring their needs are met while maintaining an organized and welcoming store environment. With a focus on teamwork and safety, this position promises a rewarding experience in a dynamic setting. If you're ready to make a difference and grow your career, we want to hear from you!

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Life Insurance

Flexible Spending Accounts

Short Term Disability

Long Term Disability

Identity Theft Protection Plan

Qualifications

• Must be at least 18 years old with a valid driver's license.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide exceptional customer service and support in-store and at customers' homes.
• Safely load/unload and install products while maintaining cleanliness.

Skills

Customer Service

Communication Skills

Problem Solving

Ability to Lift Heavy Items

Education

High School Diploma or Equivalent

Tools

Company Vehicles

Job description

Interested in a minimum starting hourly rate of $13.01 per hour - $15.30 per hour?

Why should I apply in just a few clicks?

• Paid Time Off and Sunday Off -- We are Closed!
• Full-Time Employment and a Consistent Schedule
• Weekly Pay (companywide)
• Award Winning Culture with the Opportunity to Advance
• Great Benefits: Medical, Dental, Vision, Life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan with company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan

What will you do? Provide customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives!

A day in the life of a Customer Account Representative:

• Customer Service: Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customers' homes and obtain new rental orders when needed on the sales floor and over the phone.
• Deliveries & Pickups: Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures as well as keeping vehicles clean and properly maintained as assigned.
• Merchandising: Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind by refurbishing merchandise to like new condition and keeping showroom dusted, vacuumed and organized.

What are the minimum requirements?

• High school diploma or equivalent
• Must be at least 18 years of age
• Valid state driver's license and good driving record -- You WILL be driving the company vehicles
• Ability to lift and move product such as furniture, electronics, and appliances
• Great communication and customer service skills

What are some additional helpful traits?

• Seeking more than just a job, but a CAREER
• A desire to improve our customer's lives
• A hunger to learn the business
• Grit and determination

Physical Demands:

The physical demands described here are representative of those that must be met by a Coworker to successfully perform the essential functions of this job. While performing the duties of this job, the Coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The Coworker must frequently lift and/or move (push/pull) heavy items and merchandise. All Coworkers are expected to adhere to all Company safety guidelines while meeting the physical demands of the job.

Expected Hours of Work:

This is a full-time position, and hours/days of work are Monday through Saturday, store open to close hours. Sundays off along with one other weekday off. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs.

This is an excerpt from the full job description and is not intended to be all-inclusive. Other related duties may be required to meet the ongoing needs of the business. Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.