Enable job alerts via email!
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Join a leading BPO company as a customer account representative, where you'll leverage your sales skills to provide exceptional phone support. This full-time role involves engaging with customers to resolve issues and upsell services, all while receiving world-class training. In a dynamic and supportive environment, you'll thrive on building relationships and driving customer satisfaction. Enjoy competitive compensation, comprehensive health benefits, and opportunities for career growth. If you're motivated and passionate about helping others, this is the perfect opportunity for you!
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
The customer account representative position is a full-time, inside sales role for experienced sales representatives. In this position, you will work on behalf of some of the largest retail, telecommunications, and software brands to provide business and residential customers with phone support, work to retain unhappy customers, and upsell new products and services.
Schedules vary by site and program. Candidates should be highly reliable, have excellent communication skills, and be willing to constantly learn on the job.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities:
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
All MCI Locations
Subject to the program and location of the position
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.