Customer Account Manager Level 1

Vibram; Massachusetts; On-site; USD 40,000 - 50,000; Full time

Job summary

A leading footwear brand in Massachusetts is seeking a customer service representative to provide premium support to dealers and consumers. Responsibilities include managing customer inquiries, educating about products, and analyzing customer needs. Candidates should have a high school diploma, with a preference for a Bachelor's degree and relevant retail sales experience. This position requires strong communication skills and attention to detail.

Qualifications

• Minimum of 3-4 years of relevant footwear/retail sales experience.
• Ability to analyze reports and anticipate customer needs.
• Manage inquiries relating to order processes including order entry, shipping, inventory, and order status.

Responsibilities

• Provide premium customer service via phone and email.
• Educate customers on the brand and related products.
• Analyze reports regularly and manage elevated difficulty customer inquiries.

Skills

Effective verbal and written communication skills

Visual attention to detail

Manual coordination

Education

High school diploma

Bachelor of Arts Degree

Job description

Overview

Description

Perform a variety of customer service duties including receiving and entering customer orders; responding to customer questions, inquiries, and complaints; providing premium customer service to our customers and our dealers. Support both the sales and marketing departments with all activities.

Duty requirements include effective verbal and written communications skills; visual attention to written detail along with analysis of computer data; manual coordination in operation of keyboard equipment.

Responsibilities

1. Provide premium customer service and support to our dealers and consumers via phone and email.
2. Educate customers on the Vibram brand, related products, and features.
3. Manage and answer inquiries relating to order process including order entry, shipping, inventory, and order status.
4. Analyze reports and anticipate customer needs.
5. Execute all directives in support of the business as requested and within the timeframe specified.
6. Regular and reliable attendance is a requirement of the job.
7. Perform other similar duties requested or as assigned by supervisor.
8. Being responsible for at least 2 of the top 10 customers based on sales volume.
9. Consistently demonstrating the ability to provide analytical reports to sales and/or customers.
10. Managing customers with an elevated difficulty level.

Education and/or Experience

EDUCATION and/or EXPERIENCE

• High school diploma required.
• Bachelor of Arts Degree preferred and/or minimum of 3-4 years of relevant footwear/retail sales experience.