Customer Account Manager – Domestic

Ait-Worldwide-Logistics; Romulus (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

AIT Worldwide Logistics is seeking a Domestic Customer Account Manager to oversee day-to-day management and growth of key client relationships. You will serve as the primary contact for large, high-revenue customers, coordinating end-to-end logistics, quoting, routing, tracking, and problem resolution in a fast-paced environment.

Based in Michigan, you will collaborate with internal teams, ensure regulatory compliance, and drive service improvements through effective reporting and analytics.

Qualifications

• High school degree or GED required.
• Associates degree or higher preferred.
• 3-5 years freight forwarding experience.
• MS Word, Excel, AS400 experience preferred, but not required.

Responsibilities

• High visibility role acting as the primary contact for larger, more complex or high-revenue producing customers, responsible for the outcome of assigned projects and customized client solutions.
• Main point of contact for clients supporting all of their logistics needs from beginning to end, including:
• Ability to quote and route freight across multiple transportation channels and services
• Track and trace shipments daily
• Able to troubleshoot and overcome operational challenges
• Act as the local point-of-contact for all client inquiries, both operational and sales related
• Provide timely analysis and monitor freight cost metrics
• Work with multiple decision-makers within the assigned account to drive business development through multiple channels
• Adhere to TSA and other government regulatory compliance standards with regards to booking, routing of all air, ground and sea cargo
• Achieve service goals by working with various AIT internal groups to develop, implement and monitor logistic metrics
• Work with the client on any and all reporting requests
• Responsible for development and updating SOPs for various business segments
• All other duties as needed

Skills

Multi-tasking

Attention to detail

Teamwork

Problem solving

Self-starter

Adaptability

Resource planning

Education

High school diploma or GED

Associates degree or higher

Tools

MS Word

Excel

AS400

Job description

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Domestic Customer Account Manager is responsible for day-to-day management of, and expanding, the client relationship. In addition, the role will be responsible for customer service (24/7), tracking, routing, problem resolution, vendor compliance, account profitability, and all other assigned projects as dictated by the needs of the client. This role requires excellent organizational and communication skills while working in a high volume and fast paced environment. The Customer Account Manager is the primary point of contact for a large revenue-producing and more complex customer base responsible for all steps in the logistics process for these customer(s), which may not be routine in nature.

Responsibilities

• High visibility role acting as the primary contact for larger, more complex or high-revenue producing customers, responsible for the outcome of assigned projects and customized client solutions.


• Main point of contact for clients supporting all of their logistics needs from beginning to end, including:




• Ability to quote and route freight across multiple transportation channels and services


• Track and trace shipments daily


• Able to troubleshoot and overcome operational challenges


• Act as the local point-of-contact for all client inquiries, both operational and sales related


• Provide timely analysis and monitor freight cost metrics




• Work with multiple decision-makers within the assigned account to drive business development through multiple channels


• Adhere to TSA and other government regulatory compliance standards with regards to booking, routing of all air, ground and sea cargo


• Achieve service goals by working with various AIT internal groups to develop, implement and monitor logistic metrics


• Work with the client on any and all reporting requests


• Responsible for development and updating SOPs for various business segments


• All other duties as needed

Qualifications

• Minimum basic qualifications: High school degree or GED required


• Associates degree or higher preferred


• 3-5 years previous Freight Forwarding experience


• Proficient in MS Word, Excel, AS400 experience preferred, but not required


• Ability to multi-task with strong attention to detail


• Must be able to work in a team setting and autonomously to determine resources to meet and exceed company and customer expectations


• Ability to problem solve and be solution oriented


• Individual must have a self-starter mentality and is adaptive and flexible


• Ability to calculate freight rates and amounts such percentages, area, circumference, and volume

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.