Customer Account Manager and Sales Specialist

VSE; Somerset (Somerset County); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Account Manager and Sales Specialist to enhance customer relationships and drive sales within the Managed Inventory Program. This dynamic role involves engaging with customers to understand their needs, managing inventory levels, and presenting new products. With a focus on maximizing customer satisfaction and loyalty, the ideal candidate will possess strong communication skills and a knack for problem-solving. Join a forward-thinking team that values innovation and customer service excellence, and take your career to the next level in a rewarding environment.

Qualifications

• 1 year of relevant work experience or 3 years without a degree.
• Strong communication and organizational skills are essential.

Responsibilities

• Execute sales calls and manage customer support activities.
• Conduct inventory management and customer order coordination.
• Increase customer satisfaction and reduce reliance on competitors.

Skills

Communication Skills

Customer Service

Sales Skills

Organizational Skills

Technical Understanding of Automotive Parts

Interpersonal Skills

Education

Associate Degree in Business Administration

Bachelor’s Degree in Sales and Marketing

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft PowerPoint

ERP Systems

CRM Systems

Job description

Customer Account Manager and Sales Specialist

Somerset, PA 15501, USA Req #3543

SUMMARY: The MIP Sales Specialist is a customer facing sales and service position that is responsible for the implementation and maintenance of the Managed Inventory Program (MIP) of Wheeler Fleet Solutions in the Customer Maintenance Facilities. The position is accountable for maximizing share of wallet within the assigned Maintenance Facilities.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Execute sales calls by understanding the needs and wants of customers
• Increase share of wallet by reducing the Customers’ reliance on local or competitor purchases or introduce new products
• Work with customer to determine proper stocking levels
• Present new products and sell to existing customers daily
• Be accountable for managing any customer support activities
• Conduct and Manage inventory balances at customer location
• Manage customer stocking orders
• Place/coordinate customer orders as needed
• Update Managed Inventory Program system data
• Utilize available parts research information and resources to solve problems
• Evaluate and convey part quality concerns to supervisor
• Reduce percentages of excess or obsolete inventory at customer location
• Use part’s usage reports for year-to-date analysis and recommendations for addition and/or deletion of parts to program
• Be able to utilize forecasting tools, analyze the monthly sales sheet, and market share and relate it appropriately.
• Increase customer satisfaction
• Other duties as assigned.

MINIMUM REQUIREMENTS:

• Associate degree in Business Administration or related field and a minimum of 1 year of relevant work experience
  • or an additional 2 years of relevant work experience in lieu of degree
• Up to 70% travel to customer sites
• Ability to organize and multi-task
• Experience managing diverse and difficult customers
• Strong communication (written and oral), presentation, and interpersonal skills with experience working on teams from multiple locations
• Ability to understand and communicate technical automotive parts and service information
• Strong computer skills with proficiency in Microsoft Outlook, Word, Excel, Teams, and PowerPoint, ERP and CRM systems
• Ability to work flexible schedule, some weekends required depending on the servicing of accounts
• Must possess a valid U.S. driver’s license and a safe driving record

PREFERRED REQUIREMENTS:

• Bachelor’s Degree in Sales and Marketing from an accredited college institution
• 3+ years of experience in auto parts industry

OTHER:

• The selected applicant will be subject to a background check and drug testing.

Wheeler Fleet Solutions is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.