Customer Account Manager

Socket.dev; Woodridge (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

Socket.dev is seeking an experienced Customer Service Associate for an in-person role in Illinois. You will handle orders, respond to inquiries, and coordinate with Shipping, Production, Purchasing and Sales to ensure smooth operations.

The ideal candidate brings 5+ years of customer service experience, SAP/EDI proficiency, and strong software skills (Excel/Outlook/Word/PowerPoint). Join a team focused on accuracy, timeliness, and professional communication.

Qualifications

• Minimum 5 years customer service experience.
• Experience with EDI and SAP systems.
• Proficient in Excel, Outlook, Word and PowerPoint.
• Logistics and manufacturing experience.
• Aggressive self-starter with initiative.
• Detail oriented with excellent organization.
• Effective communication skills.
• Ability to work independently and in a team.
• Ability to multi-task without sacrificing accuracy.

Responsibilities

• Deliver exceptional customer service.
• Process orders received via fax or email accurately and promptly.
• Proactively communicate with customers to provide updates on order changes.
• Collaborate with Shipping/Receiving, Production, Purchasing and Sales departments.
• Answer and direct incoming calls.
• Greet visitors professionally and respectfully.

Skills

Customer service

EDI

SAP

Excel

Outlook

Word

PowerPoint

Logistics

Manufacturing

Self-starter

Detail oriented

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

SAP

EDI

Job description

Description

Description:

Customer Service Associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Will maintain direct contact with customers concerning all aspects of the ordering process and respond to customer inquiries/requests for information concerning orders, deliveries, returns and any issues in a professional and timely manner.

Duties and Responsibilities:

• Deliver exceptional customer service
• Process orders received via fax or email accurately and timely
• Proactively communicate with customers to give updates on important order changes
• Work closely with multiple departments such as Shipping/Receiving, Production, Purchasing and Sales
• Answer and direct incoming calls
• Greet visitors in a respectful and professional manner

Requirements

Requirements:

• Minimum 5 years customer service experience- required
• EDI and SAP experience
• Proficient in Excel, Outlook, Word and PowerPoint
• Logistics and manufacturing experience
• Aggressive self-starter
• Detail oriented along with exceptional organizational skills
• Effective communication skills
• Ability to work independently and with a team
• Ability to multi-task without sacrificing accuracy

• 8 hour shift
• Monday to Friday
• Overtime as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Manufacturing: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

Equal Opportunity Employer Statement:

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.