Customer Account Manager

Nestlé S.A.; Solon (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Competitive benefits

Job summary

Nestlé USA is seeking a Customer Account Manager to manage and grow category sales with assigned customers, building strong relationships and delivering customer business plans. The role collaborates with cross-functional teams to achieve annual targets and drive market share gains.

You will lead promotions, forecasts, trade metrics, and item presentations while coordinating with Nestlé Retail Sales, Category Management, and field teams.

Qualifications

• Bachelor’s degree with business focus or related field required.
• Minimum 5 years of relevant sales or account management experience.
• Strong collaboration, communication, and problem-solving skills.
• Proficiency in Microsoft Office and data analytics tools is required.

Responsibilities

• Drive category growth and achieve annual sales targets.
• Develop customer promotion plans based on distribution and trends.
• Own forecast, trade reports, and profitability metrics.
• Build strong cross-functional and customer relationships.

Skills

Collaboration

Communication

Problem-solving

Strategic thinking

Customer service orientation

Negotiation

Adaptability

Time management

Presentation skills

Analytical skills

Education

Bachelor’s degree (business-related preferred)

Tools

Power BI

Circana

Nielsen

Excel

PowerPoint

Teams

Outlook

Job description

Foods you love. Brands you trust. And a career that empowers you to grow.
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship.

POSITION SUMMARY

TheCustomer Account Manager (CAM) is responsible for managing, developing, and driving category growth with assigned customer (s) (direct and/or indirect). This role focuses on achieving annual sales and commercial spend targets, building strong customer relationships, and executing category and customer business plans. The position requires close collaboration with cross-functional teams, including Commercial Development, Sales Analyst, Shopper Marketing, Category Management, Finance (RGM, TFS), Business Solutions Center (BSC) and Field Execution teams to deliver exceptional results and drive market share gains. The position may require close collaboration with Senior Customer Account Specialist (SCAS) team.

Organization: Neighborhood Grocers Team (NGT is a dedicated Sales Team within Nestlé USA that drives growth by partnering with a diverse network of neighborhood retailers and wholesalers across all NUSA Divisions).

POSITION RESPONSIBILITIES

Category Strategy: Product / Brand Objectives

• Drive category growth (category-first mindset) and achieve/exceed annual sales and commercial spend targets.
• Maintain and manage profitable growth to drive market share gains.
• Develop customer promotion plans based on distribution, category trends, and promotional activities.
• Partner with Category Management and/or Sales Analysts to transform 4Ps analytics and insights into action.

Customer Strategy: Sales Performance Targets and Customer Relations

• Ownership of forecast and event planning in Osprey.
• Ownership of Trade Rate Report to track & monitor sales performance, and financial & profitability metrics.
• Develop and present business plans, new item presentations, distribution optimization, and customer promotional calendars.
• Manage day-to-day responsibilities for assigned customers.
• Build and maintain strong business relationships internally with cross-functional partners & teammates as well as externally with customer personnel.

Win at Retail: Improving Execution

• Drive excellence in execution through continual interaction with Nestlé Retail Sales (NRS) team and/or Distributor Sales team.

Right People, Right Place: Talent Development

• Own personal development through adoption of capability tools and participation in career development programs.
• Drive category growth and meet/exceed high performance targets.
• Develop critical behaviors (Ways of Winning) through robust PDP process.
• Utilize data and reporting tools to support 4P (Product, Price, Place, Promotion) objectives and provide actionable insights.

Integrated Approach: Team & Cross-Functional Communication

• Actively ensure timely & effective communication with internal partners – Leaders, Commercial Development, Account Associate, Sales Analyst, Field Execution Teams (Nestlé Retail Sales & Distributor Team), Finance (RGM & TFS), BSC, etc.

REQUIRED SKILLS AND EXPERIENCE

• Bachelor’s degree (business-related preferred), and minimum of 5 years of relevant sales or account management experience is required.
• Strong ability for collaboration, courage, speed, and agility; being a productive team player.
• Effective communication skills, both oral and written, strong judgement in decision making, good problem-solving skills, thinks strategically, and a customer service orientation.
• Proficiency in Microsoft Office Suite (Teams, Outlook, Excel, and PowerPoint) and ability to work in various operating systems (i.e., customer portals).
• Strategic analytical skills; experience with data sources and such as Power BI, Circana, & Nielsen.
• Skilled in business mathematics.
• Exceptional organizational and time management skills are essential.
• Strong presentation and negotiation skills.
• Knowledge of sales fundamentals: pricing, promotion, assortment, merchandising, and financial reconciliation.
• Ability to create compelling, fact-based selling stories and customer plans.
• Ability to resolve issues promptly and communicate potential impacts to stakeholders.

Salary:$100,000.00 to$140,000.00 per year

Bonus Eligibility:Yes

Thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.