Customer Account Manager

Kamatics Corporation; Bloomfield (CT); On-site; USD 65,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Retirement plan with matching

Employee assistance program

Job summary

Kamatics Corporation in Bloomfield, CT is seeking a Customer Account Manager to negotiate and administer sales contracts, prepare quotes and orders, respond to inquiries, and ensure accurate order fulfillment.

You will collaborate with Engineering, Manufacturing, Quality, and Contract Review teams to support pricing, orders, and on-time delivery. A Bachelor's degree and 1 year of relevant experience are required; aerospace experience is preferred.

Qualifications

• Bachelor’s degree in Business Administration, Marketing or related field.
• 1 year of experience in Manufacturing, Marketing, Sales, Customer Service, or Customer Support.
• Aerospace industry experience is preferred.

Responsibilities

• Negotiate and administer customer contracts, including pricing, delivery schedules, and terms and conditions.
• Prepare and manage customer quotes, proposals, and orders including changes.
• Respond to customer inquiries and resolve issues; escalate when appropriate.
• Maintain strong customer relationships by communicating order status and reports.
• Analyze historical data and market conditions to support pricing decisions.
• Coordinate with Engineering, Manufacturing, Quality, and Contract Review teams on activities.
• Provide management with reports on pending, open, and overdue orders to support on-time delivery.
• Contribute to continuous improvement including 5S and a safe, compliant work environment.

Skills

Analytical thinking

Communication skills

Negotiation

MS Office

ERP systems

Organizational skills

Collaboration

Education

Bachelor’s degree in Business Administration/Marketing or related

Tools

Microsoft Office

ERP systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Account Manager

Marketing Full Time Kamatics Corporation, Bloomfield, CT, US

3 days ago Requisition ID: 2127

Salary Range: $65,078.34 To $108,463.89 Annually

Kamaticsis seeking aCustomer Account Managerresponsible for negotiating and administering a variety of sales contracts using independent judgment and discretion. This role prepares customer quotes and orders, responds to customer inquiries in a timely and efficient manner, and manages the information required to accurately process and fulfill customer orders.

About Kamatics: Kamatics is a global leader in high-performance bearings and engineered tribological solutions for aerospace, defense, and industrial applications. Our team develops self-lubricating bearings and precision components that deliver durability, reliability, and performance in the harshest environments. We take pride in engineering excellence, collaborative problem solving, and a culture built on innovation and customer trust.

Responsibilities:

Negotiate and administer customer contracts, including pricing, delivery schedules, and terms and conditions, in alignment with management approvals.

Prepare and manage customer quotes, proposals, and orders, including contract changes and modifications.

Respond to customer and field representative inquiries, resolve issues, and escalate when appropriate.

Maintain strong customer relationships by communicating order status, activities, and reports, and addressing inquiries or complaints.

Analyze historical data, cost substantiation, and market conditions to support pricing decisions.

Coordinate customer and field sales activities with Engineering, Manufacturing, Quality, and Contract Review teams.

Provide management with reports on pending, open, and overdue orders to support on-time delivery.

Contribute to continuous improvement efforts, including process improvements, 5S initiatives, and maintaining a safe, compliant work environment.

Education: Bachelor’s Degree in Business Administration, Marketing or other related degree.

Experience:

• 1 year of experience in Manufacturing / Marketing / Sales / Customer Service / Customer Support environment.
• Aerospace industry environment is preferred.

Knowledge, Skills and Abilities:

Strong critical and analytical thinking skills with the ability to make sound decisions and solve problems effectively.

Excellent verbal and written communication skills, with the ability to influence, negotiate, and maintain a customer-focused approach.

Proficient in Microsoft Office applications (Outlook, Word, Excel) with the ability to learn and work effectively within Sales and ERP systems.

Strong organizational skills and attention to detail, with the ability to manage time effectively and deliver consistent results.

Effective collaborator with the ability to work productively with individuals at all levels of the organization.

Physical Requirements:

• Frequent mental and visual attention for computer and administrative function tasks
• Frequent sitting at a computer workstation and grasping a mouse
• Occasional bending and twisting

At Kamatics, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.

Kamatics is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources.

This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws