Customer Account Manager

Georgia-Pacific LLC; Atlanta (GA); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid vacation/time off

Job summary

Georgia-Pacific Containerboard is seeking a Customer Account Manager to provide end-to-end support for domestic customer accounts in Atlanta. The role handles orders, coordinates production demand, manages fulfillment, and ensures delivery requirements are met.

You will partner with sales, manufacturing, transportation, and warehousing to deliver service-focused and cost-effective solutions. The position is based in Atlanta, Georgia, with a hybrid work schedule and occasional after-hours support

Qualifications

• Bachelor’s degree and/or 5+ years relevant work experience.
• Customer account management or supply chain experience.
• Proficiency in Microsoft Excel, including creating and modifying spreadsheets, using formulas, and analyzing data.
• Ability to manage competing priorities with strong attention to detail and follow-through.
• Strong written and verbal communication skills.
• Willingness to travel up to 10% for mill and customer visits.

Responsibilities

• Enter a high volume of complex customer purchase orders with attention to detail and track shipments to delivery.
• Build trusted customer relationships and serve as the primary interface for supply chain support.
• Receive and manage orders, changes, and cancellations; communicate updates and delays to customers and sales reps.
• Resolve order fulfillment issues arising in production, transportation, or warehousing.
• Coordinate product shipments, expedite urgent orders, and arrange pickups or returns of defective product when needed.
• Partner with sales and cross-functional teams to implement service and cost solutions.
• Identify root causes, evaluate service and cost tradeoffs, and drive resolution with urgency and sound judgment.
• Maintain accurate customer pricing in GP’s ERP system.
• Manage customer account credits and debits; monitor warehouse inventory levels for shipment readiness.
• Provide occasional after-hours support for urgent customer needs.

Skills

Customer account management

Supply chain experience

Written and verbal communication

Attention to detail

Travel readiness

Education

Bachelor’s degree

Tools

Microsoft Excel

Microsoft 365 apps

Job description

Your Job

Georgia-Pacific Containerboard is seeking a Customer Account Manager to provide end-to-end support for domestic customer accounts. This role processes incoming orders, coordinates production demand, manages order fulfillment, and helps ensure customer delivery requirements are met. The Customer Account Manager serves as a primary customer contact and partners with sales representatives, manufacturing operations, transportation providers, third-party logistics providers, warehouses, and internal capability teams to develop service-focused and cost-effective solutions.

Your Job

Georgia-Pacific Containerboard is seeking a Customer Account Manager to provide end-to-end support for domestic customer accounts. This role processes incoming orders, coordinates production demand, manages order fulfillment, and helps ensure customer delivery requirements are met. The Customer Account Manager serves as a primary customer contact and partners with sales representatives, manufacturing operations, transportation providers, third-party logistics providers, warehouses, and internal capability teams to develop service-focused and cost-effective solutions. This position is based in Atlanta, Georgia, and follows a hybrid work schedule. Occasional after-hours availability may be required to support West Coast customers and resolve urgent shipment needs.

What You Will Do

• Entering a high volume of complex customer purchase orders with strong attention to detail, planning production timing, and tracking shipments through delivery.
• Building trusted customer relationships, understanding account needs and trends, and serving as the primary interface for supply chain support.
• Receiving and managing orders, changes, and cancellations; clarifying customer needs; and communicating updates, delays, and requests to customers and sales representatives.
• Resolving order fulfillment issues that arise during production, transportation, or warehouse storage.
• Coordinating product shipments, expediting urgent orders, and arranging pickup or return of defective product when needed.
• Partnering with sales and cross-functional teams, including operations, manufacturing, transportation, warehousing, and other capability groups, to implement service and cost solutions.
• Identifying root causes, evaluating service and cost tradeoffs, recommending practical solutions, and driving issues through resolution with urgency and sound economic thinking.
• Maintaining accurate customer pricing within GP’s ERP system.
• Managing customer account credits and debits when issues arise.
• Monitoring and managing warehouse inventory levels to help ensure required products are available for shipment.
• Providing occasional after-hours support for urgent customer needs, including locating or tracking time-sensitive truck and rail shipments.

Who You Are (Basic Qualifications)

• Bachelor’s degree and/or 5+ years relevant work experience
• Customer account management or supply chain experience
• Proficiency in Microsoft Excel, including creating and modifying spreadsheets, using formulas, and analyzing or manipulating data
• Ability to manage competing priorities with strong attention to detail and follow-through
• Strong written and verbal communication skills
• Willingness to travel up to 10% for mill and customer visits

What Will Put You Ahead

• 2+ years of business experience
• Customer account management experience within a manufacturing environment
• Experience with order management, fulfillment, inventory, or enterprise resource planning systems
• Experience analyzing order, inventory, production, or shipment information to identify risks and recommend action
• Demonstrated ability to build and maintain long-term customer relationships
• Demonstrated ability to collaborate across sales, manufacturing, transportation, and warehousing teams
• Adaptability and sound judgment when production, inventory, or transportation plans change
• Experience using Microsoft 365 applications, including Excel, Outlook, Teams, and Microsoft Copilot, to organize work, analyze information, communicate effectively, and improve productivity.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

• Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status.

Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify.