Customer Account Manager

CACI International Inc; Arlington (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

CACI International Inc in Arlington, VA, seeks a Customer Account Manager for the DISA J6 program in the NCR. You will serve as the primary liaison for IT requirements, ensuring delivery and satisfaction.

The role requires coordinating with IMOs and DISA, analyzing requirements, recommending solutions, and supporting testing and documentation. Travel up to 10% locally, with up to secret clearance.

Qualifications

• Bachelor's degree in a technical or business discipline and 7+ years of related experience.
• Minimum DoD Secret Clearance to start.
• Strong IT understanding and problem-solving skills.
• Excellent written and oral communication abilities.
• Proven organizational and multi-tasking skills.
• Customer service excellence with product knowledge and professionalism.
• Experience with Microsoft Office and related web interfaces.
• Familiarity with IT lifecycle processes and large federal programs.

Responsibilities

• Interact with customers regularly to increase satisfaction and respect.
• Analyze IT requirements and recommend solutions optimizing cost and engineering.
• Own requirements from creation to completion and coordinate with service providers.
• Support diagnosis, resolution, and documentation of IT problems for customers.

Skills

Communication

Organizational skills

Customer service

MS Project

MS Visio

SharePoint

Remedy

DoD/Army knowledge

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Systems

Bachelor's Degree in Engineering

Bachelor's Degree in Business

Tools

MS Project

MS Visio

SharePoint

Remedy

Job description

Job Title: Customer Account Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

CACI International Inc, a leading provider of expertise and technology to government enterprise and mission customers, is seeking a dedicated professional to join our team as a Customer Account Manager (CAM) for the DISA J6 in the National Capital Region (NCR) .

This critical role serves as the primary liaison for all Information Technology (IT) requirements, representing CACI's commitment to excellence in service delivery and customer satisfaction. The position is based in Arlington, VA, at the heart of our nation's defense infrastructure. We are looking for a candidate who understands the gravity and importance of supporting our military's IT needs and can uphold the highest standards of professionalism and integrity in this role.

Maintain accountability of all high priority IT requirements, manage requirements from creation to completion.

Ensure customer satisfaction, coordinating with Agency Information Management Officers (IMOs) and Defense Information Systems Agency (DISA) to satisfy customer's IT requirements.

Analyze customer IT requirements, recommend preferred solutions that optimize engineering, management, and cost parameters.

Support diagnosis, resolution, and documentation retention of IT problems for customers.

Coordinate test and evaluation of hardware and software being considered for implementations.

Utilize JSP policies, procedures, and toolsets to assist with managing and satisfy customer IT requirements.

Report to management on all IT requirements on a regular basis, elevate requirements that need immediate attention and/or are high priority for customers.

Schedule: Full-time; Travel: Occasionally

Responsibilities

Performs as an Customer Account Manager (CAM) for the DISA J6 Customer Request Coordination Division (CRCD) as the face to the customers for all Information Technology (IT) requirements. Each CAM is assigned a group of customer agencies that they will develop a long-term relationship with and get to know the customer, their business, and their objectives.

• Interacting with customers regularly to increase customer satisfaction and customer respect.
• Analyzing customer IT requirements for IT support and recommends preferred solution that optimizes engineering, management, and cost parameters.
• Taking ownership and managing the requirements from creation to completion.
• Coordinating with the customers service provider to satisfy a customer's IT requirements.
• Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
• Coordinating test and evaluation of hardware and software being considered for implementations.
• Utilizing DISA J6 policies, procedures, and toolsets to manage and satisfy customer IT requirements, including hardware, commercial software, and developed software.
• Reporting to management on all IT requirements on a regular basis and escalating requirements that need immediate attention and/or are high priority for customers.

Qualifications

Required:

• Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline with a minimum of seven (7) years of related work experience.
• Minimum DOD Secret Clearance to start.
• Basic Information Technology understanding.
• Excellent communication skills, both oral and written.
• Strong organizational skills.
• Excellent customer service skills: includes product knowledge, communication and listening, problem-solving, professionalism, action-oriented task management (multi-tasking), and confidence.
• Must have good work ethics and show diligence in work performed.
• Must take initiative and ownership of customer requirements and tasks.
• Proficient in the use of Microsoft Office and web-based interfaces.
• Knowledge of IT system processes involving requirements definition, analysis, design, implementation, test, and support of hardware, software, networks, security, and life-cycle support.
• Experience in supporting large organizations (10000+ users).
• Experience in the analysis, design, implementation and support of large, complex, inter-networked systems.
• Experience with using MS Project, MS Visio, SharePoint, and Remedy.
• Experience supporting large Federal Government agencies, especially DoD and the Army.

What You Can Expect

• A culture of integrity.
• At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
• An environment of trust.
• CACI values the unique contributions that every employee brings to our company and our customers -