Customer Account & Forecasting Specialist

Milwaukee Succeeds; Town of Brookfield (WI); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Excellent pay with annual merit increases

Medical, dental, vision, life, and disability insurance

401(k) retirement plan with a 6% dollar for dollar company match

Paid vacation and holidays

Tuition reimbursement

Long‑term stability with opportunities for advancement

Job summary

Silgan Containers in the Town of Brookfield, Wisconsin, is seeking a Customer Account Specialist to assist with customer inquiries including order processing and management. The role requires effective communication skills and an associate degree or relevant experience.

This position offers excellent pay with benefits such as medical, dental, vision insurance, retirement plans, and opportunities for professional growth within the company.

Qualifications

• Associate degree and at least one year of work experience, or high-school diploma and at least two years of experience in customer service or inside sales.
• Effective communication, time management, and problem-solving skills.
• Passion for teamwork and achieving common goals.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Serve as Silgan’s voice to our customers, building strong customer relationships.
• Listen to and acknowledge customer inquiries and requests, communicating courteously.
• Work with internal teams to identify current and future customer needs.
• Process orders and maintain forecasts, supporting product flow.
• Act as the key point of contact with stakeholders.
• Problem-solve order fulfillment concerns.
• Organize, review, and report data.
• Monitor customer accounts for timely payments.

Skills

Effective communication

Time management

Problem-solving skills

Teamwork

Intermediate proficiency in Microsoft Office

Education

Associate degree or high-school diploma with experience

Job description

Silgan Containers in the Town of Brookfield, Wisconsin, is seeking a Customer Account Specialist to assist with customer inquiries including order processing and management. The role requires effective communication skills and an associate degree or relevant experience.

This position offers excellent pay with benefits such as medical, dental, vision insurance, retirement plans, and opportunities for professional growth within the company.