Customer Account Coordinator - Owosso, MI

Flint Hills Resources; Owosso (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

Georgia-Pacific in Owosso, MI is hiring a Customer Account Coordinator. You will serve as the main contact between customers, internal teams, and the sales organization, owning the order process from entry to delivery with accuracy and urgency.

The role requires strong communication, organization, and the ability to manage multiple priorities in a fast-paced plant environment. On-site work with regular Monday–Friday hours and ERP system experience are a plus.

Qualifications

• 2+ years of customer service or operations in a fast-paced setting.
• Ability to juggle multiple priorities with calm under pressure.
• Strong communication and cross-department collaboration.
• Highly organized with attention to data accuracy.

Responsibilities

• Manage the end-to-end order process from entry to delivery.
• Create and maintain spreadsheets tracking inventory and status.
• Coordinate shipments with shipping and production teams.
• Enter orders, changes, and cancellations accurately.
• Support accounts payable/receivable duties as needed.
• Provide proactive customer communication and issue resolution.
• Collaborate with sales and quality teams for customer satisfaction.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Tools

Kiwi ERP

Kiwi FFF

PCS ERP

Job description

Customer Account Coordinator - Owosso, MI

Schedule: Monday-Friday, 8am-5pm EST, flexibility based on customer demands

Your Job

Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Owosso, MI. Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.

In this role, you’ll serve as the main point of contact between our customers, internal teams, and the sales organization. You own the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.

Our Team

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen. Our goal is to be the preferred partner for both our customers and our employees.

We're a collaborative, high-performing team that values strong communication, reliability, self-motivation, resourcefulness, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). We embrace a culture of humility, respect, and integrity.

Who You Are (Basic Qualifications)

• 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
• Strong communication skills and the ability to build relationships across departments and with customers.
• Highly organized and detail-oriented, especially in managing data and account accuracy.

What Will Put You Ahead

• Comfortable using all Microsoft Office products with strong Excel skills (data entry, basic formulas, spreadsheet organization).
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS.
• Previous experience managing customer accounts and collaborating with sales, shipping, or production.
• Inventory management experience.
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment.

What You Will Do

• Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborating with internal teams to ensure our customers are highly satisfied.
• Create and maintain spreadsheets to track inventory, order status, and other customer and production related data.
• Manage inventories for effective production review and planning.
• Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements.
• Coordinate shipments of products with the shipping department.
• Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers.
• Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers.
• Periodic customer visits to conduct business reviews or onboarding activities.
• Create new items and manage new items through the production process.
• Assist with accounts payable/receivable duties as needed.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy https://jobs.kochcareers.com/pages/culture

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf