Customer Account Assistant

RRD Company; Town of Plover (WI); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Job summary

RRD Company is seeking a Customer Account Assistant in Wisconsin to support daily customer service operations. The role focuses on data entry, order coordination, and cross-department collaboration to ensure accurate production and on-time delivery.

Responsibility includes data collection, order entry, and supporting the Account Manager through purchasing, manufacturing, and invoicing processes, with emphasis on attention to detail and effective communication.

Qualifications

• 1-2 years of administrative/operational support in manufacturing operations or office environment.
• Proficient in Microsoft Word and Excel.
• Excellent oral and written communication skills.

Responsibilities

• Assist with data entry of manufacturing instructions into the systems used for producing the customer finished product.
• Collect production data from various manufacturing departments for customer jobs.
• Assist the Account Manager in managing multiple component projects through purchasing, manufacturing, final assembly, shipping and invoicing.
• Communicate with customers and team members on project status.
• Identify and solve problems to keep projects on track.
• Assist other Account Assistants as needed.

Skills

Administrative support

Data entry

Communication skills

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

• Air Force MOS: 25L1:Logistics Plans and Programs
• Marine MOS: 0111:Administrative Specialist
• Army MOS: 42E:Administrative System Management
• Department: Administration & Customer Service
• Compensation: USD 40,700 - USD 57,700 - yearly

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Customer Account Assistant reports to the Customer Service Supervisor, collaborating closely with team members from all departments to ensure customer expectations are met. Attention to detail, a positive demeanor, critical thinking skills and an aptitude for learning new computer systems are essential to being successful in this role.

Responsibilities include, but are not limited to:

• Assist with the data entry of manufacturing instructions in to the systems used for producing the customer finished product.
• Contact various manufacturing departments to gather production data on customer jobs.
• Assist the Account Manager in managing multiple component projects through purchasing, manufacturing, final assembly, shipping and invoicing.
• Communicate with customers and team members on status of projects.
• Problem identification and solving.
• Assist other Account Assistants as available.
• Credit checking of new customers.
• Customer demand entry from forecasts and purchase orders.
• Item Master Setup.
• Bill of Material Setup.
• Problem solving.
• Priority setting for internal operations per customer requirements.
• Preparation of reports
• Documenting customer specific requirements.
• May coordinate production of components with other internal plants and/or external vendors as required.
• Performs other related duties and participates in special projects as assigned.

This is a day shift position.

Qualifications

• 1-2 years of relevant administrative/operational support in manufacturing operations or office environment, or demonstrated ability to meet the job requirements through work experience.
• Proficient in Microsoft Word and Excel.
• Excellent oral and written communication skills.

Additional Information

Disclosure Statement:

Thenational pay range for this role is $40,700 to 57,700 annually. The payrange may beslightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance,maternity leave, adoption assistance, and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.