Customer Access Solution Architect

Persistent Systems; New Jersey; Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work hours

Long Service awards

Group term life insurance

Job summary

Persistent Systems Limited is seeking a Customer Access Solution Architect to lead architecture across products and services, enabling external customers to connect, authenticate, and integrate with our platforms. You will research, propose, and architect solutions aligned with business needs, acting as a trusted partner to the business.

You will collaborate with senior leadership to identify requirements, shape IT vision, and deliver transition roadmaps while ensuring security and governance

Qualifications

• Experience designing secure, resilient Web/API/File Delivery/Messaging access.
• Hybrid architectures spanning data centers, cloud providers and SaaS.
• Ability to translate architectural decisions into business value.

Responsibilities

• Lead architecture across multiple products and services.
• Research, propose, and architect solutions aligned with business needs.
• Collaborate with senior leadership to identify requirements and roadmaps.
• Define strategy for technologies, standards, and enterprise target state.
• Guide adoption of design patterns, security, and governance across teams.

Skills

Security-focused design

Solution architecture

Executive communication

Business-technology alignment

Leadership, collaboration

Education

Bachelor's degree

Tools

Networking concepts

Job description

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what's next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 18 of the Fortune 50 companies, 7 of the 10 top US banks, 9 of the 10 technology companies, and numerous innovators across the healthcare ecosystem.

Our disruptor's mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 26 sequential quarters of growth with $487.6M in Q4 FY26 revenue, up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29,500+ global team members, located in 21 countries, have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens Awards 2026 and, for the second year in a row, were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.

About Position

The Customer Access Solution Architect will be a key member of the Solution Architecture team, responsible for technology choices and solution design across multiple products and services. This role focuses on enabling external customers to connect, authenticate, and integrate with our services. As a technical leader, you will research, analyze, propose, and architect solutions that align with the business and technology needs of the enterprise, acting as a trusted partner to the business.

• Role: Customer Access Solution Architect
• Experience: 8 to 12 Years
• Job Type: Full-Time Employment

What You’ll Do

• 5+ years of architecture or engineering experience in a complex, multi-platform distributed environment.
• Strong problem-solving, oral and written communication skills, including experience with executive presentations.
• In-depth knowledge of current technology, industry standards, frameworks, and emerging technology trends.
• Ability to relate architectural decisions and recommendations to business needs.
• Strong organizational skills to manage competing priorities and multiple concurrent activities.
• Partner with senior leadership of internal business lines, customer entities, and infrastructure providers to identify business needs.
• Shape IT vision by offering strategic and tactical technical solutions along with a transition roadmap for realization.
• Define strategic direction regarding technologies, standards, processes, and current/target state architectures across the enterprise.
• Ensure customer access solutions adhere to strategic direction in terms of technologies, standards, and processes.
• Collaborate with technology, business, and governance areas to outline large transformation programs and deliver solutions.
• Work with other Enterprise, Platform, Security, Data, and Infrastructure Architects to design and deliver solutions.
• Guide the organization in incorporating architecture design patterns, system best practices, and standards in architecture, security, and infrastructure.
• Evaluate new technologies and vendors, conducting vendor evaluations, proof of concepts, and recommending solutions for improvement.
• Demonstrate leadership and agility when responding to change or working with ambiguity.

Expertise You’ll Bring

• Experience in designing highly secure and resilient solutions for Web, API, File Delivery, and Messaging access.
• Experience designing solutions for hybrid architectures spanning traditional data centers, cloud service providers, and SaaS solutions.
• Knowledge of networking concepts including DNS, Load Balancer, Network Security & Routing, DDoS, VPN, and MPLS VPM based Private Networks.
• Knowledge of Public Key Infrastructure PKI, Digital Certificates, Encryption, and Digital Signing.
• Experience defining future state strategy and architecture principles in support of business roadmaps.
• Experience developing reference architecture, principles, and standards.
• Strong understanding of Customer Connectivity solutions related to Private Networks, Access Management, and System Integration.
• Bill Payments industry experience is a plus.
• WAN and cloud connectivity with security experience is a plus.
• Bachelor’s degree in Computer Science, Information Systems, Systems Analysis, or related experience.
• Extensive experience as a Customer Access Solution Architect, designing customer-focused solutions.
• Ability to drive innovative solutions that address customer needs and business requirements.
• Strong focus on aligning solution architecture with enterprise strategic goals.
• Proven ability to influence and collaborate effectively with diverse stakeholders.
• Confident presentation and communication skills to articulate ideas, recommendations, and architectural direction.
• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."