Customer Acceptance and Delivery Manager (CADM) - A220

Airbus; Mobile (AL); On-site; USD 120,000 - 155,000; Full time

Job summary

Airbus Americas, Inc. in Mobile, AL seeks a Customer Acceptance and Delivery Manager (CADM) to lead the CAD MFT and ensure on-time, on-quality, and customer-satisfaction deliveries of the A320/A220 fleets.

You will manage technical, industrial, certification, and planning risks, coordinate with the GAM team and airlines, and shepherd customer presentations and the feedback loop through final assembly and delivery. Travel up to 10% is expected.

Qualifications

• Bachelor's Degree or equivalent aeronautical technical experience.
• 8 years combined aeronautical and customer focused product support experience.
• Aircraft technical knowledge (structure, cabin, systems, avionics).
• Ability to communicate in English efficiently and effectively.
• Preferred: CAM, DTM, CAQM or similar prior experience in pre-delivery phases of production or aircraft delivery environment.
• Travel: 10% Domestic and International.

Responsibilities

• Lead the CAD MFT to ensure On-Time, On-Quality, and Customer satisfaction in aircraft deliveries.
• Manage risks across technical, industrial, certification, and planning aspects.
• Define and deliver the Customer Presentations Program for a given fleet.
• Communicate feedback loop and escalation to top management across Airbus and customers.
• Collaborate with GAM team and other functions to align account strategy.
• Perform Aircraft Status Review Meetings with customers, as needed.

Skills

English communication

Negotiation

Aviation experience

Customer support

Education

Bachelor's degree or equivalent aeronautical experience

Tools

CAM/DTM/CAQM

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail]

Notice: Know Your Rights: Workplace Discrimination is Illegal

Notice: Pay Transparency Nondiscrimination (English)

Aviso: Transparencia en el Pago No Discriminación (Spanish)

Airbus Americas, Inc is looking for a Customer Acceptance and Delivery Manager (CADM) to join our team based in Mobile, AL.

The Customer Acceptance and Delivery Manager (CADM) is accountable for the On-Time, On-Quality and On-Customer Satisfaction delivery of an aircraft fleet to airlines Customers/lessors.

The CADM is the leader of the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT) for industrial/technical/quality topics, manages the risks (technical, industrial, certification, definition, planning aspects) to protect the deliveries, is accountable for the Customer Feedback Loop and defines the Customer Presentation Program in the Final Assembly Line (FAL) and Delivery.

Meet the Team:

Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery – working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety – along flowlines and flightlines. Join our team and watch our aircraft come to life.

Your Working Environment:

On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengths the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

How We Care for You:

Financial Rewards:

• Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

Work/Life Balance:

• Paid time off including personal time, holidays and a generous paid parental leave program.

Health & Welfare:

• Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

Individual Development:

• Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

1. Leader of the CAD MFT (Customer Acceptance and Delivery Multi Functional Team) The CADM acts as the leader of the CAD MFT to speak with one voice to the Customer along the CAD process in the scope of aircraft deliveries to ensure On-Time, On-Quality, and Customer satisfaction. The CADM is accountable for the Communication Loop within the core MFT in order to provide timely and accurate insight for any relevant Customer/Acceptance/Delivery blocking issue. As Fleet Manager, the CADM maintains a relationship with airline customers on the whole fleet liaising with the Global Account Management (GAM) team to be aligned on the Account strategy. For any major in-service issue, assesses the impact on the upcoming aircraft in Pre-FAL or FAL of the A220 fleet.
2. Monitor the Industrial activities of the aircraft assembly: As technical/industrial focal point of the Customer, the CADM leads the Risk Management on A/C technical status & Industrial Planning from Pre-FAL to Ferry Flight. The CADM monitors the negotiation of complex technical/industrial topics, manages the mitigation of those items in order to prevent a delay to delivery milestones. The CADM manages and reports any major event, non-conformity, deviation, and ground rework that may impact the deliveries, thus protecting Airbus interests.
3. Customer Communications As the voice of the customer, the CADM manages the communication along the CAD process (FAL, Flight line & Delivery) and shares the AIRBUS voice towards the Customer for technical/industrial topics. The CADM has to manage a wide range of interactions with Airbus Functions within different organizations and Suppliers. The CADM, with agreement from the Customer, defines the Customer Presentations Program for a given fleet, which is managed on each aircraft by the CAM (Customer Acceptance Manager). The CADM, with agreement from the Customer, defines the Customer Presentations Program for a given fleet, which is managed on each aircraft by the CAM team facilitates and ensures the application of the recommendations/decisions made on behalf of the MFT, taking into account Customers expectations while protecting Airbus interests. The CADM, with agreement from the Customer, defines the Customer Presentations Program for a given fleet, which is managed on each aircraft by the CAM team Manages the feedback loop using necessary information from CSIP responses after delivery, and reviewing risk items identified all along the Acceptance process to mitigate repetitive items on subsequent aircraft, and thus to ensure continuous improvements in line with Customer expectations. The CADM communicates and escalates topics up to top management of both Airbus and Customers.

Additional Responsibilities:

• Perform Aircraft Status Review Meetings (ASRM’s) with customers, as needed.
• Manage Main Manufacturing Incident (MMI) notification to customer.

Your Boarding Pass:

• Bachelor's Degree or equivalent aeronautical technical experience.
• In lieu of a degree, 8 years of aviation experience is required.
• 8 years combined aeronautical and customer focused product support experience.
• Aircraft technical knowledge (structure, cabin, systems, avionics).
• Ability to provide precise information to respond to customer needs and requirements.
• Ability to negotiate & influence to convince and/or persuade stakeholders/Customers.
• Ability to communicate in English efficiently and effectively.
• Knowledge / application of company rules / policies pertaining to the use of social media.
• Preferred: CAM, DTM, CAQM or similar prior experience in pre-delivery phases of production or aircraft delivery environment.
• Preferred: Comprehension of airlines operations to be in a position to understand and translate Customers challenges towards internal stakeholders.
• Preferred: Ability to work in a multicultural context and to interact with people of different cultural backgrounds in a constructive manner to achieve commonly accepted results.

Travel Required:

10% Domestic and International

Eligibility:

Eligible for employment in the US without sponsorship.

Physical Requirements:

• Onsite or remote: 100% onsite Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools.
• Sitting: able to sit for long periods of time in meetings, working on computer.
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on production floor.
• Travel: able to travel independently and at short notice.
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.

Personal Protective Equipment required:

Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Programme & Project Management

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail]. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

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