Custom Services & Custom Framing Sales Associate

Blick Art Materials; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401K & Profit Sharing Plan

Incentive Bonus Plans

Paid Time Off

Employee Discount

Job summary

Blick Art Materials is seeking a Custom Services Associate to deliver exceptional customer service, apply knowledge of Fine Art Printing and archival framing, and help drive revenue. You will maintain a tidy workshop and sales area while assisting the team with design work and product knowledge.

The role requires flexibility to work day/evening shifts, weekends, and holidays, with a pay range that reflects experience and local market standards along with sales incentives.

Qualifications

• High School Graduate or equivalent.
• Knowledge of custom framing design and archival materials.
• Ability to operate framing software and POS systems.

Responsibilities

• Provide superior customer service with product knowledge and design skills.
• Assist in merchandising, production log, and restocking to keep the floor neat.
• Process transactions using framing software and store POS.
• Follow policies, assist customers, and meet deadlines.

Skills

Excellent communication

Teamwork

Independent work

Education

High School Diploma

Tools

Photoshop CS4

Lifesaver framing software

The Wizard mat cutter

Microsoft Word

Microsoft Excel

Job description

Your Role

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Custom Services Associate will assist their team to fulfill Blick’s commitment to our customers, the Arts, and our local communities. The Custom Services Associate will do this by acting as a representative of our company to the public handling all customer contact in a friendly, courteous and professional manner. The Custom Services Associate is responsible for driving revenue by providing excellent customer service, knowledge of Fine Art Printing, Archival Framing and an eye for design. In addition, the associate is to assist in maintaining a neat, clean, organized workshop, design counter, and sales floor. Responsibilities include,

• Consistently demonstrate superior customer service through product knowledge, design skills and other talent that will exceed customer expectations.
• Complete and utilizes the Blick training program, consistently signs up new preferred customers and can special order items for customers.
• Have a positive attitude, is willing to learn, solve problems and make decisions regarding customer satisfaction.
• Ensure adherence to all company policies/procedures as well as loss prevention guidelines.
• Has the ability to process customer transactions in the framing software and store POS.
• Assist in merchandising of the store and Custom Services. When not assisting customers execute the production log, maintain the sales floor, restock inventory, and keep the sales floor neat and clean.
• Follow direction, prioritize and meet deadlines, and multitask.

Your Role

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Custom Services Associate will assist their team to fulfill Blick’s commitment to our customers, the Arts, and our local communities. The Custom Services Associate will do this by acting as a representative of our company to the public handling all customer contact in a friendly, courteous and professional manner. The Custom Services Associate is responsible for driving revenue by providing excellent customer service, knowledge of Fine Art Printing, Archival Framing and an eye for design. In addition, the associate is to assist in maintaining a neat, clean, organized workshop, design counter, and sales floor. Responsibilities include,

• Consistently demonstrate superior customer service through product knowledge, design skills and other talent that will exceed customer expectations.
• Complete and utilizes the Blick training program, consistently signs up new preferred customers and can special order items for customers.
• Have a positive attitude, is willing to learn, solve problems and make decisions regarding customer satisfaction.
• Ensure adherence to all company policies/procedures as well as loss prevention guidelines.
• Has the ability to process customer transactions in the framing software and store POS.
• Assist in merchandising of the store and Custom Services. When not assisting customers execute the production log, maintain the sales floor, restock inventory, and keep the sales floor neat and clean.
• Follow direction, prioritize and meet deadlines, and multitask.

General Requirements

• Ability to work both independently and in a team environment.
• Excellent communication skills.

Scheduling Requirements

• Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
• Regular attendance in accordance with the retail attendance policy.
• Associates in this role are scheduled an average of 15 - 25 hours per week based on availability and the needs of the business

Technical Requirements

• Knowledge of custom framing design, ability to measure art and frame components professionally, knowledge of appropriate archival materials and how/when to use them.
• Knowledge of custom framing design, cutting glass, cutting mats, mounting, fitting, ability to determine type of hangers, stretching canvas and fabric
• Understanding of Photoshop preferred to open customer files and complete printing orders according to customer specs
• General computer skills including, but not limited to, word, excel, photoshopCS4, Lifesaver (or other framing software), the Wizard (or other computerized mat cutter) and the ability to hand cut mats.

Competencies

• Elevates Service Standards
• Leadership
• Champions Core Values
• People
• Operations

Supervisory Responsibility

• This position has no supervisory responsibilities.

Physical Demands

• Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
• Prolonged walking, standing, and climbing ladders.

Travel

• Minimal travel in the local area may be required.

Qualifications

• High School Graduate or equivalent.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Rate

The pay range below is provided in compliance with state/city specific laws. This pay range applies to this location. Pay ranges may be different in other locations.

• $20.75 - $21.00 per hour + Sales Incentives

Benefits Include

• 401K & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Time Off
• Employee Discount

Who We Are

Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.

Our Mission

At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.