Custom In-Home Installer

Best Buy; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy seeks an experienced Custom In-Home Installer to deliver premium installation and calibration of audio/visual and networking gear in residences and commercial spaces. You’ll work with wires, set up products, and train customers in usage while maintaining equipment and the vehicle.

The role emphasizes a customer-focused, long-term relationship approach, aligning with Best Buy’s commitment to belonging and diverse teams. Strong safety and flexibility are required.

Qualifications

• 1 year of customer service experience.
• Current, valid driver’s license.
• Ability to lift and carry products weighing up to 75 pounds individually (150 pounds with a team).
• Ability to work a flexible schedule including holidays, nights, and weekends.
• Must be at least 21 years of age.

Responsibilities

• Builds relationships and provides solutions to customer needs.
• Delivers a premium in-home experience including setup, tutorials, troubleshooting, and installation of premium A/V equipment.
• Calibrates high-end A/V equipment across multiple zones in a home or business.
• Maintains equipment and vehicle.
• Assists Custom Installation Lead with daily paperwork and weekly recaps.
• Assists in building audio/video furniture for customer deliveries.
• Consults with System Designers on installation jobs.

Skills

Customer service

Driving

Flexible schedule

Job description

Custom In-Home Installer - Job Description

The Custom In-Home Installer assists in providing a premium experience in the installation and calibration of audio/visual and networking equipment in residential and commercial spaces. They perform custom installation jobs requiring carefully and precisely running wires through walls in homes or businesses to bridge audio, video, and networking components together.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Provides clients with a premium in-home experience during delivery, including set up, tutorial on products, troubleshooting, and installation of premium audio/video equipment.
• Effectively calibrates high end premium audio/video equipment that can be in multiple zones in a home or business.
• Maintains equipment and van.
• Assists Custom Installation Lead in daily paperwork and weekly recaps.
• Assists in building audio/video furniture for customer deliveries.
• Consults with System Designers on installation jobs.

Basic Qualifications

• 6 months experience in one or more of the following: sales, delivery, installation, repair OR military equivalent
• 1 year of customer service experience
• Current, valid driver's license
• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
• Ability to consistently lift and carry products weighing 75 pounds individually or 150 pounds as a team, with or without accommodation
• Ability to work a flexible schedule inclusive of holidays, nights, and weekends
• Must be at least 21 years of age

Preferred Qualifications

• Previous experience in an in-home installation environment
• Previous experience selling and/or installing home audio/video or car audio

What’s In It For You

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our Benefits Include

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full time