In-Home Installation Technician

Best Buy; Waterford (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Paid time off

Job summary

Best Buy is seeking an In-Home Installation Technician to deliver, install, integrate and troubleshoot consumer electronics in customers' homes. You will advise on lifestyle solutions and work with Geek Squad Agents and partners to ensure seamless service and customer satisfaction.

Responsibilities include leading two-person projects when needed, managing inventory and payments, and following safety guidelines while maintaining a strong customer-first approach.

Qualifications

• 6 months of consumer electronics delivery, installation, integration and troubleshooting experience.
• 6 months of customer service experience.
• Ability to lift weight up to 75 pounds individually and up to 150 pounds as part of a team.
• Ability to lift weight up to 250 pounds as part of a team with tools or assistance.
• Must be at least 21 years old.
• Must have a current, valid driver’s license and driving record meeting Best Buy standards.
• Ability to acquire and maintain state/local licensing within 90 days of hire.

Responsibilities

• Deliver and install customer tech products in homes.
• Provide lifestyle recommendations based on customers’ needs and products.

Skills

Customer service

Delivery experience

Installation troubleshooting

Safety awareness

Job description

As an In-Home Installation Technician, you’ll be responsible for the delivery, installation, integration, and troubleshooting tech products such as home theater, computing, smart home and networking. Outside of delivery and installation, you’ll find the right solutions for customers’ lifestyles and technology needs based on your conversations. You’ll partner with other Geek Squad Agents, service partners, retail employees and supply chain employees to drive performance to meet Best Buy’s strategy and yearly initiatives.
What you’ll do

Provide a seamless customer experience by advising and fulfilling on lifestyle recommendations regarding products and services

Provide a variety of fulfillment duties including delivery, installation, integration, networking and troubleshooting consumer electronics devices

Take the lead on two-person jobs and perform other work alone

Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines

Must be at least 21 years old

Must have current, valid driver’s license and maintain a driving record which meets Best Buy safety standards

Ability to acquire and maintain any state or local licensing, as required to perform job effectively within 90 days of hire

Ability to lift weight up to 75 pounds with or without reasonable accommodation and up to 150 pounds as part of a team with or without reasonable accommodation

Ability to lift weight up to 250 pounds as part of a team with the support tools such as harnesses or lifts

6 months of consumer electronics delivery, installation, integration and troubleshooting experience

6 months of customer service experience

Preferred qualifications

6 months of experience in installation, integration and troubleshooting of advanced or complex consumer electronics products

What’s in it for you
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:

Competitive pay

Great employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.