Custom Framing Lead

Blick Art Materials; Saint Paul (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401K & Profit Sharing Plan

Incentive Bonus Plans

Paid Holidays & Paid Time Off

Paid Parental Leave

Short-Term/Long-Term Disability

Training Opportunities

Life Insurance

Employee Discount

Job summary

Blick Art Materials is seeking a Framing Lead to guide the Design Center team in delivering outstanding framing services and building relationships with customers from design session to pickup. This role represents Blick in a friendly, courteous, professional manner while driving revenue through product knowledge and service.

You will supervise staff, ensure accurate framing orders, maintain a safe, organized shop, and train new associates.

Qualifications

• High School Graduate or equivalent.
• Experience with POS framing software is preferred.
• Experience with computerized mat cutter is required.
• Knowledge of wide format ink jet printing and photo manipulation software is a plus.

Responsibilities

• Lead and supervise the framing team in the Design Center.
• Provide outstanding customer service and product knowledge to drive revenue.
• Process framing orders accurately and efficiently from design to pickup.
• Train and onboard new Design Center associates.
• Maintain a clean, safe, and orderly work environment.

Skills

Excellent communication

Teamwork

Leadership

Customer service

Education

High School Graduate or equivalent

Tools

POS framing software

Computerized mat cutter

Wide format ink jet software

Job description

Your Role...

By exhibiting exceptional teamwork, boundless curiosity, and the utmost care, the Framing Lead will lead their team to fulfill Blick’s commitment to our customers, the Arts, and our local communities. The Framing Lead will do this by acting as a representative of our company to the public handling all customer contact in a friendly, courteous and professional manner.

The Custom Framing Lead is responsible for driving revenue by providing our customers with outstanding customer service, helpful product knowledge, and building individual customer relationships. From the initial design session with the customer, to the pickup of the finished order, the Framing Lead is responsible for the complete cycle of a Design Center order while maintaining a clean, safe and orderly environment in accordance with company policies and procedures.

Responsibilities

• Consistently demonstrate superior customer satisfaction by combining sales, product and other skills training to meet or exceed customer expectations.
• Energetic and positive attitude with all customer interactions.
• Ensure compliance to all Loss Prevention measures and company Policies & Procedures.
• Process framing orders in an efficient, timely and accurate manner.
• Process framing paperwork in an accurate, organized, and timely manner.
• Act as a first point of contact for all Design Center associates.
• Communicate unresolved issues to the General Manager.
• Provide training to new associates in Design Centers.

General Requirements

• Ability to work both independently and in a team environment.
• Excellent communication skills.

Scheduling Requirements

• Availability to work flexible schedules including day/evening shifts, weekends and holidays as required by the needs of the business.
• Regular attendance in accordance with the retail attendance policy.
• Associates in this role are scheduled an average of 35 - 40 hours per week based on availability and the needs of the business

Technical Requirements

• Experience with POS framing software
• Experience with computerized mat cutter
• Experience with wide format ink jet printing and photo manipulating software
• Working knowledge of framing materials, conservation principles and techniques, and systems for the safe care, handling, and framing of artwork.

Competencies

• Elevates Service Standards
• Leadership
• Champions Core Values
• People
• Operations

Supervisory Responsibility

• The Framing Lead directly supervises personnel within their store location.

Physical Demands

• Must be able to lift and carry 50 pounds while using the appropriate lifting techniques and following all safety rules.
• Prolonged walking, standing, and climbing ladders.

Travel

• Some travel with occasional overnight stays for training purposes.

Qualifications

• High School Graduate or equivalent.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay Rate

• $22 - $25 per hour + Sales Incentives

Benefits Include

• Medical/Dental/Vision Insurance
• 401K & Profit Sharing Plan
• Incentive Bonus Plans
• Paid Holidays & Paid Time Off
• Paid Parental Leave
• Short-Term/Long-Term Disability
• Training Opportunities
• Basic & Optional Life Insurance
• Employee Discount

Who We Are...

Founded in 1911, Blick Art Materials is in its third generation of family ownership, and is the largest and oldest provider of art supplies in the United States.

Our Mission...

At Blick Art Materials, our family owners and dedicated staff support the Visual Art Community by providing the widest selection of art supplies at the lowest prices. With extraordinary service and integrity, we strive to provide artists, educators, students, and our employees with the tools, assistance, and training they need to grow, innovate, and reach their creative potential.