Custody Client Service Manager

U.S. Bank; Milwaukee (WI); On-site; USD 98,000 - 116,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) Retirement plan

Paid vacation

Sick leave and disability

Job summary

U.S. Bank in Milwaukee seeks a Global Fund Custody Client Service Manager to advise clients on custody needs, monitor assets, and drive service improvements. Extensive mutual fund or brokerage experience is required, with a bachelor’s degree or equivalent.

The role emphasizes strong client relationships, risk management, and collaboration across internal teams. The role involves working from a U.S. Bank location at least three days per week and requires excellent communication and analytical

Qualifications

• Bachelor's degree in business administration or related field or equivalent experience.
• Nine to 14 years of experience in a mutual fund related or brokerage industry position.

Responsibilities

• Maximize client retention and expand USB's product development and services.
• Monitor client asset levels and propose fee structure amendments.
• Conduct monthly client risk assessments measuring client satisfaction.
• Proactively make recommendations to maintain and increase service levels offered by U.S. Bank.
• Research client products and services to identify sales opportunities.

Skills

Client service

Communication

Analytical thinking

Education

Bachelor's degree in business administration or related field

Equivalent experience

Tools

Microsoft Office

Job description

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

In today's complex and dynamic environment, clients expect to be serviced by professionals who understand the mutual fund industry and their client's expectations and strategic goals. Global Fund Custody Client Service Managers are viewed as trusted advisors and we work with our clients to continually assess the rapidly changing business environment to provide expertise and guidance, focused on their custody support needs, so our clients can focus on growing their firm's assets.

Job duties

• Maximizing client retention and expanding U.S. Bank’s product development and services.
• Monitor client asset levels and propose fee structure amendments.
• Conduct monthly client risk assessments measuring client satisfaction levels.
• Proactively make recommendations to clients to maintain and increase service levels offered by U.S. Bank.
• Research client's products and existing services to identify sales opportunities.
• Coordinate interdepartmental meetings to facilitate open communication among internal personnel to effectively develop strategies and solutions to meet clients' requests.
• Respond to client due diligence questionnaires.

Basic Qualifications

• Bachelor's degree in business administration or related field, or equivalent experience
• Nine to 14 years of experience in a mutual fund related or brokerage industry position

Preferred Skills/Experience

• Advanced knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impacts the mutual fund industry
• Ability to build strong working relationships by promptly responding to client inquiries and understanding clients' priorities while working to ensure ongoing client satisfaction
• Demonstrated effective work habits and organizational skills of prioritizing and planning, with the ability to handle multiple tasks while adapting to changing client priorities
• Well-developed ability to produce high-quality work that is accurate and thorough with attention to detail
• Strong analytical and problem-solving skills while using sound business judgment to proactively resolve issues or to quickly identify concerns
• Excellent verbal and written communication skills in working with clients, external auditors and internal personnel throughout the organization
• Proven ability in practicing effective risk management strategies while understanding USBFS' risk policies
• Proven team-oriented skills
• Advanced knowledge of Microsoft Office products
• Ability to build formula-driven Microsoft Excel spreadsheets
• Flexibility with work hours as required meeting expectations of the client

Flexibility with work hours as required meeting expectations of the client This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role.

In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $98,175.00 - $115,500.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.

U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).

In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.