Custodial Zone Manager

ABM Industries; Washington (District of Columbia); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries is seeking a Custodial Zone Manager to own contracted services at a building or campus and lead operations with cost controls. The role oversees recruitment, safety, productivity, and quality, with a Monday–Friday shift 6:00AM–3:00PM EST.

Expect a comprehensive benefits package and an opportunity to optimize service delivery across accounts. Responsibilities include team leadership, process improvements, and ensuring standards meet client expectations while maintaining safety and

Qualifications

• High school diploma or GED required; degree in facilities management preferred.
• 10+ years custodial experience with at least 2 years supervisory responsibility.
• Strong knowledge of cleaning techniques, materials and equipment.
• Experience with custodial management software and tools.
• Valid driver's license and ability to pass screenings for ABM and client.
• Certified Custodial Technician (CCT) or Cleaning Management Institute (CMI) preferred.

Responsibilities

• Establish and maintain strong client relationships with assigned accounts.
• Identify opportunities and lead the team to implement process changes.
• Promote a strong safety culture and safe work environment.
• Recruit, manage, and lead a team of professionals and supervisors.
• Plan schedules to meet department and contractual needs; ensure service delivery.
• Perform time studies to optimize tasks and staff allocation.

Skills

Leadership

Organizational skills

Communication skills

Attention to detail

Independent work

Microsoft Office

Education

High school diploma or GED

Degree in facilities management / related field

Certified Custodial Technician (CCT)

Cleaning Management Institute (CMI) certification

Tools

Custodial management software

Cleaning equipment knowledge

Job description

Custodial Zone Manager will assume ownership for contracted services at a building or campus and will lead operational and administrative activities while maintaining effective cost control measures. This position will oversee recruitment, safety, productivity, and quality of operations.

Shift: Monday - Friday from 6:00AM - 3:00PM EST

Compensation: $80,000.00 per year salary (U.S. Dollars)

The pay listed is the salary for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Essential Functions

• Establish and maintain strong client relationships with assigned account(s).
• Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.
• Promote a strong safety culture and safe work environment.
• Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.
• Motivate and develop the team while supporting organizational change.
• Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.
• Perform daily quality control inspections to ensure quality standards are met or exceeded.
• Adapt departmental plans and priorities to adapt to operational challenges.
• Perform time studies to optimize operational tasks, schedules, and staff allocation.
• Look for opportunities to increase revenue by providing additional or periodic services to the client.
• Drive performance management in performance reviews, setting clear job expectations, coaching, and directing staff, and using disciplinary action when necessary.
• Special projects and other duties as assigned

Qualifications

• High school diploma or GED required; degree in facilities management, hospitality, or a related field preferred.
• Preferred 10 years of experience or more in custodial or janitorial services, with at least 2 years in a supervisory role.
• Strong knowledge of cleaning techniques, materials, and equipment.
• Experience with custodial management software and tools.
• Valid driver's license and ability to successfully complete all screenings requirements for ABM and the client.
• Relevant certifications such as Certified Custodial Technician (CCT) or Cleaning Management Institute (CMI) preferred.

Skills and Abilities

• Excellent leadership and team management skills.
• Strong organizational and time management skills.
• Effective communication and interpersonal skills.
• Attention to detail and commitment to quality.
• Ability to work independently and make decisions in a fast-paced environment.
• Computer literacy, specifically with Microsoft programs is a must.

Work Environment

• Must be able to perform physical tasks, including lifting, bending, and operating cleaning equipment.
• Availability to work flexible hours, including early mornings, evenings, weekends, and holidays, as needed.