Custodial Worker (Housekeeping) - Navy Getaways, PMRF

Great Life Hawaii; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Navy Getaway Inns & Suites (NGIS) is seeking a housekeeping associate to deliver quality services to guests while adhering to NGIS standards. You will handle cleaning tasks, operate in-room appliances, and report room status through the PMS system, ensuring accurate daily records.

Strong English communication, attention to safety, and the ability to complete LMS training are required. There may be rotating shifts and occasional weekend work to support the defense community.

Qualifications

• Knowledge of cleaning procedures and SDS fundamentals.
• Familiarity with NGIS program standards and policies.
• Ability to operate in-room appliances and communicate clearly.

Responsibilities

• Provide quality housekeeping services to guests and guest areas.
• Update room status using PMS software and document work performed.
• Complete daily room status reports and housekeeping assignment sheets.
• Follow NGIS Housekeeping Manual and program policy guidance.
• Schedule and prioritize work while honoring Do-Not-Disturb requests.
• Complete LMS-based online and hands-on training as required.

Skills

Cleaning procedures

SDS familiarity

PMS proficiency

LMS navigation

English communication

Tools

PMS software

Learning Management System (LMS)

Job description

Navy Getaway Inns & Suites (NGIS) is a Non-Appropriated Fund (NAF) of the Department of the Navy (DON) that provides professionally managed business-based lodging for a mobile defense community. The NGIS program provides services, amenities and accommodations that are similar to those provided by quality, commercial hotels. The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service.

Skill and Knowledge

• Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).
• Knowledge of NGIS program standards.
• Knowledge of how to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.).
• Ability to utilize Property Management System (PMS) software to update room status using the in-room telephone system.
• Ability to accurately complete daily room status reports and housekeeping assignment sheets.
• Ability to interpret, execute, and document cleaning actions in accordance with NGIS Housekeeping Manual and program policy guidance.
• Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.
• Ability to safely and properly use common hand and powered tools.
• Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.
• Ability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training.
• Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.

Physical Effort

This position is required to do considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required. Assisted lifting, moving and carrying in excess of 45 pounds may be required. May be required to climb/descend stairs and properly placed stepladders.

Working Conditions

Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to nature and weather conditions. The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided and required to be utilized for safety reasons.

Other Requirements

• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
• This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
• May be recalled to duty and/or required to work overtime, including on an emergency basis.
• Subject to satisfactory completion of a physical examination.
• May be required to possess a valid state driver license, as travel to other facilities maybe required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
• This position is subject to a favorable National Agency Check (NAC).
• This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification. Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training.
• The incumbent is required to obtain a housekeeping certification within 120 days of employment.
• The incumbent is required to complete any other required annual trainings designated by the Department of Navy.